TRIQ Innovations – Track. Resolve. Integrate. Quality.
TRIQ Innovations is a cutting-edge global service and operations management platform designed to connect machine manufacturers, glass processors, and service teams across countries — enabling seamless ticket management, installation workflows, communication, and performance analytics.
Built for the industrial machinery ecosystem, TRIQ empowers stakeholders to operate efficiently through intelligent automation, multilingual support, and transparent collaboration.
• App Purpose & Functionality
TRIQ streamlines the complex workflows between machinery manufacturers and their customers (processors) — helping manage:
Service & Support Tickets (online & site visit-based)
Machine Installations & Training
Team Assignments & Attendance
Customer Communication (chat, voice, video)
Analytics Dashboards for Decision Makers
Payment Integration & Charge Visibility
Multi-language, Multi-country Network Support
Every user — from a plant technician to a global service director — gets a role-specific dashboard with relevant tools, reports, and permissions.
• Key Features
• Smart Ticketing System
Auto-fetch warranty status, machine details, and applicable charges
Two types: Online Support & On-Site Visit
Clear visibility on charges based on service type, warranty, travel, and location
Media uploads, error codes, issue description fields
Step-by-step guided flow with review and payment page
• Multilingual Chat, Voice & Video Call Integration
Language barriers removed with real-time multilingual messaging
Video and voice calls enabled for remote troubleshooting and training
• Role-Based Access & Dashboards
Customized views for:
Machine Users (CEO, Plant Head, Operator, Maintenance)
Manufacturers (Sales Head, Service Engineer, CRM, HR, Finance)
Cards show relevant KPIs, tasks, team views, and ticket escalations
• Powerful Analytics
Live ticket trends, machine performance, service resolution times, employee reports
Graphical dashboards for Directors, CEOs, and Country Heads
• Global Support Structure
Handle multi-country deployments with country-wise teams
Each country gets its own engineers, managers, and CRM flow
Scalable to any number of factories or customer branches
• Security & Access Control
Role-based permissions
OTP / biometric login options
Secure file/media upload and ticket storage
• Integrated Payment & Wallet System
Show payable amount during ticket review
Accept payments via wallet, card, or bank
Automated invoicing based on country and role
• Universal Language & Region Support
Interface and messages localized to user language
Region-specific charges, terms, and service teams
• User Benefits
For Manufacturers:
Faster issue resolution and reduced support burden
Structured data across service, sales, and HR departments
Global CRM control for customer happiness
For Processors/Customers:
Transparent charges before payment
Easy ticket creation with stepwise guidance
No confusion over warranty or service terms
Real-time support without long delays
For Service Engineers:
Daily reporting, attendance, and ticket visibility in one app
Assigned trips and ticket priority at a glance
For Directors & CEOs:
Analytics to monitor overall operations
Ticket escalation history and closure timelines
Team performance dashboards
• Target Audience
Glass & Machine Manufacturers
Processing Factory Owners
Service Teams & Installation Engineers
Sales & CRM Departments
Global Operations Managers
Any company involved in industrial machinery sales, support, and coordination
TRIQ INNOVATIONS stands for:
Track
Resolve
Integrate
Quality
A unified vision to make machinery service, installation, and support — simple, scalable, and smart