ITOC360 is an enterprise incident management and on-call response app for IT operations teams, NOC analysts, DevOps engineers, and SREs. Track alerts from your monitoring stack, acknowledge incidents, and coordinate response — all from your phone.

WHY ITOC360

Production fires don't wait. ITOC360 brings your incident workspace to your phone with a streamlined triage flow, real-time in-app updates, and multi-channel paging built for fast response.

KEY FEATURES

• Alerts from 40+ monitoring tools
Integrates end-to-end with Datadog, Zabbix, Grafana, Prometheus, New Relic, Dynatrace, Sentry, Elastic, AWS CloudWatch, Azure Monitor, Google Cloud Monitoring, Jira, GitHub, GitLab, PRTG, Site24x7, SolarWinds, Pingdom, and dozens more.

• Multi-channel paging
Email, SMS, and voice (phone) channels per user. Configure once in your profile; the system uses the right channel based on the escalation level.

• Priority-aware triage
Incidents are classified Critical, High, Medium, or Low. Filter the list to focus on what matters; your filter and sort preferences persist between sessions.

• Acknowledge, silence, reactivate
Acknowledge an incident from the detail screen. Create silences with end times to suppress noise during maintenance windows or known issues. Cancelled silences can be reactivated in one tap.

• Real-time in-app updates
Live data sync — incident state changes appear instantly across all team members' devices without a manual refresh.

• Full activity timeline
Every incident carries a timestamped history of who did what, when alerts grouped, when escalations advanced, and when state changed.

• On-call coordination
View escalation levels and recipients per incident so you know who's next in line.

• Enterprise security
Multi-Factor Authentication (TOTP), encrypted on-device credential storage (iOS Keychain / Android Keystore), TLS in transit, and role-based access control aligned with your organization's permissions.

• Dark & light themes
Automatic adaptation to your system theme; designed for long sessions and night shifts.

REQUIREMENTS

An active ITOC360 account, provisioned by your organization administrator, is required. The app is free; access depends on your organization's ITOC360 deployment.

SUPPORT & CONTACT

support@itoc360.com
https://itoc360.com
Privacy Policy: https://itoc360.com/privacy-policy

ITOC360 is operated by ITOC360 Inc.
© 2026 ITOC360, Inc.