IMPORTANT PASSWORD SETUP INFORMATION

For added security PBA Flex Claims doesn't use your PBA Benefits Portal username and password. To setup your mobile password:

· Log into your PBA benefits portal account or create a new account.

· On the home page click “View FSA / HRA / HSA”.

· Once your flex portal home page has loaded hover over your name at the top of the screen and write down your Consumer Communication ID.

· Log out of both the flex portal and the benefits portal.

· Install the app and launch it on your mobile device.

· Type your Consumer Communication ID (or member ID number from your PBA ID card) into the username field.

· Type your mobile validation code (first initial, last 4 digits of SSN, and 2 letter abbreviation for the state you live in) in the password field. This contains no spaces and is all lower case.

· Follow the steps to set up your final mobile
password and 4-digit code.

If you need assistance with this app please contact PBA Mobile Support by phone or email at (630) 655-3755 or mobilesupport@pbaclaims.com. You can also view our “Getting Started with PBA Flex Claims” video at: https://youtu.be/5BxF0sR3Xrg?si=y7ajpCnaBEJKfwRJ

FEATURES AND TOOLS

* View your account balances and details 24/7

* Submit claims

* Submit receipts

* View account activity.

* View charts summarizing accounts

* No sensitive account information is ever stored on your mobile device

* View, contribute and distribute HSA transactions

* Pay bills from any account and add a payee

* Using the Dashboard, enter medical expense information and supporting documentation

* Retrieve your forgotten username/password

* Report a debit card as lost or stolen

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