Carbonio Chats is the mobile messaging and video-meeting app for your organization’s Carbonio environment. To use the app, you need an active account on a Carbonio server managed by your organization, either on-premises or in a private cloud. Your account and access details are provided by your IT administrator.

Carbonio Chats keeps your team connected wherever work happens. Exchange messages, share files, join video meetings, and collaborate from your mobile device with the speed, simplicity, and privacy your organization expects from Carbonio.

Whether you're in the office, working remotely, or on the move, Carbonio Chats puts workplace communication at your fingertips while keeping your business data under your organization’s control.

The availability of specific features may depend on your organization’s Carbonio edition, configuration, and the permissions assigned to your account.

Why you'll love Carbonio Chats:

Private by Design – Your conversations and shared content remain within your organization’s controlled Carbonio environment.

Professional Messaging – Use 1-to-1 chats and group conversations with message reactions, read receipts, editing, forwarding, quoted replies, rich text formatting, and pinned messages.

Powerful Team Collaboration – Create groups, assign moderators, manage participants, and organize conversations with ease.

HD Video Meetings – Start or join meetings directly from your chats, with waiting rooms, moderator controls, hand raising, screen sharing, and meeting recording.

Share Anything – Send documents, images, videos, and other files, with convenient previews and sharing options.

Find Everything Faster – Search conversations, browse shared media, and quickly locate the information you need.

Native Calling Experience – Receive incoming meeting calls through your phone’s native calling interface, even when the app is closed.*

Built for Mobile – Enjoy Dark Mode, push notifications, Picture-in-Picture support, automatic reconnection, and a seamless experience across supported mobile devices.

Enterprise-Ready Access – Sign in using a QR code and access security features such as two-factor authentication, secure credential storage, persistent sessions, and secure logout.

Carbonio Chats brings private workplace messaging and meetings to mobile without compromising the control your organization expects from Carbonio.

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Need help?

Carbonio Chats connects to a communication environment operated by your organization. If you experience any of the following issues, please contact your IT administrator:

- Your credentials or login QR code are not accepted
- The app cannot connect to your organization’s server
- The app works only when connected to your organization’s network
- Conversations or messages are not loading or synchronizing
- You are not receiving message or meeting notifications
- You cannot start or join a meeting
- Your microphone, camera, screen-sharing, or recording options are unavailable
- A feature described above is not available

These issues may be related to your account, permissions, server configuration, network access, security policies, device permissions, or the features enabled by your organization. Your IT administrator can check your environment and contact Zextras Support when necessary.

If the app closes unexpectedly, displays an unexpected error, or behaves abnormally on a specific device, contact mobileapp@zextras.com.
Please include your device model, operating system version, and app version to help us investigate the issue.