TicketForge gives IT support technicians a structured, mobile-first workflow to document and manage customer issues from first contact through resolution.

SERVICENOW WORKFLOW

Connect securely to a compatible ServiceNow instance to:

- Import incidents
- Refresh ticket information
- Send technician work notes
- Return completed resolution details

TicketForge can also be used independently for manual ticket documentation.

KEY FEATURES

- ServiceNow incident import and refresh
- Work-note write-back and incident resolution
- Guided troubleshooting prompts
- Customer goal and impact tracking
- Structured findings, actions, tests, and resolution notes
- Documentation completeness checks
- Technician and management summaries
- Customer feedback capture
- Local autosave and saved-ticket management
- Plain-text export, copy, and sharing
- Offline-first manual workflow

PRIVACY AND SECURITY

TicketForge stores saved ticket information locally on your device. No TicketForge account is required, and saved ticket records are not transmitted to LB Tech LLC. ServiceNow credentials are protected using Android Keystore.

ServiceNow connectivity requires an HTTPS ServiceNow instance, valid credentials, network access, and permissions supplied by your organization.

WHO IT IS FOR

Built for help-desk technicians, field technicians, MSP teams, and independent IT professionals who want consistent, complete ticket documentation without slowing down the customer conversation.

ServiceNow is a trademark of ServiceNow, Inc. TicketForge is not affiliated with or endorsed by ServiceNow, Inc.