Thank you for choosing ICASA Consumer Complaints ("the App"). This Privacy Policy is designed to inform you about the types of information we collect, how we use it, and your choices regarding your information. Please read this Privacy Policy carefully to understand our practices.

1 Camera and Gallery Access

The App requires access to your device's camera and gallery to facilitate the submission of visual evidence related to consumer complaints. We do not store or share any images or videos from your device without your explicit consent.

2. Use of Information

2.1 Consumer Complaints

The primary purpose of the App is to assist users in submitting complaints to our team. The information collected, including images and videos, is used solely for the purpose of addressing and resolving these complaints.

2.2 Internal Analytics

We may use aggregated and anonymized data for internal analytics to improve the functionality and user experience of the App.

3. Data Security

We take reasonable measures to protect the information provided to us. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your data.

4. Third-Party Services

The App may integrate with third-party services for specific features. These services are governed by their respective privacy policies. We encourage you to review the privacy policies of any third-party services before providing them with your information.

5. No Sharing of Personal Information

We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating the App, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.