Line let's you operate your business from your personal phone, without needing an extra device. Take calls, reply to texts and WhatsApp, and pick up voicemail, without giving out your personal number.

CALLS
• Calls to your business number ring on your phone, with the caller’s name.
• Make calls that show your business number, not your own.
• Set yourself Available or Away. Only Available team members ring.

MESSAGES
• One inbox for SMS, WhatsApp, Web Chat and email.
• Reply from the channel the customer used.
• Get a in-app notifications for each new message, voicemail and missed call.

DESIGNED FOR DISTRIBUTED TEAMS
• Everyone on your Line workspace shares the same inbox and contacts.
• See who handled a conversation and what was said.
• Create work groups, calling groups and different team inboxes to manage complex operational workflows.

WORKFLOWS & AUTOMATIONS
• Create workflows that manage routing for inbound calls, messages or events that happen within your account.
• No need for external tools to connect to your other accounts. Setup one-click integration with your CRM and other external systems as required.
• Use AI in your workflows to triage issues, route them to team members, and setup complex escalation workflows as needed.

AUTONOMOUS WORKERS
• Configure or use out of the box ready to go autonomous workers like Receptionists, Customer Support Agents, Sales Agents, and more.
• Create workers that can take real action and create real value: Booking appointments, doing sales discoveries, handling customer queries, using real tools.
• Give your workers access to the tools they need with integrations, so they can access information and take actions without needing human input.
• Get a personal assistant that is proactive and helps you grow your business, taking actions, keeping you on top of admin like filings, important dates for your business, missed customer calls, business summaries.
• Create complex escalation rules so that queries are routed to a human when human input is required.

You need a Line account to use the app. Set one up at useline.io.