On PetStoreSale.com, visitors can browse and purchase pet supplies across organized categories for dogs, cats, birds, fish/aquatics, small animals, and reptiles. Shoppers can navigate by product type—food, treats, supplements, toys, beds/crates, grooming & hygiene, litter & waste, leashes/collars/harnesses, apparel, bowls/feeders, aquariums/filters, habitats/cages, cleaning, training aids, and accessories—or use sitewide search. Filters (e.g., species, brand, life stage, dietary needs/material, size, price, rating, availability) and sorting options (newest, popularity, price, rating) help users quickly find the right items.

Each product page provides a photo gallery; detailed descriptions and specifications (ingredients/materials, feeding instructions/care guidelines, dimensions/weight); available variants (size/flavor/color); pricing and promotions; stock status; shipping/return information; and customer reviews when available. Users can select variants, add items to the cart, save favorites to a wishlist (if enabled), compare items where supported, and continue shopping or proceed to checkout.

Checkout supports both guest and signed-in purchases. Customers can enter shipping details, apply discount codes or gift cards, choose among available shipping speeds, and pay using supported payment methods and digital wallets. An order confirmation is shown on-screen and sent by email; shipment and delivery updates are emailed once the order is fulfilled.

Customers may create an account to manage profile details, addresses, and saved payment methods; view order history; download invoices/receipts; track shipments; and initiate returns or exchanges through the online returns process. A guest order-lookup tool allows users to check order status with an order number and email without creating an account.

The website offers customer support resources including a help center/FAQ, contact form or email, and clearly posted store policies for shipping, returns, privacy, and terms of service. Visitors can subscribe to the newsletter for product launches, promotions, and restock alerts. Educational content—such as feeding guides, sizing/fit charts (e.g., collars and harnesses), aquarium setup tips, and habitat care checklists—helps customers make informed decisions prior to purchase.

Optional features, when enabled, include autoship/subscriptions for recurring items (e.g., food, litter, treats), digital gift cards, back-in-stock notifications, price-drop alerts, product bundles, and limited-time deals displayed on product and cart pages.

All core shopping features—discovering products; reviewing details, specs, and images; adding to cart; completing secure checkout; tracking orders; and managing account information—are fully available on the website without requiring the mobile app. Accounts created on the website also work in the mobile app, allowing customers to sign in with the same credentials to access their profile and orders.