Customer service has never been faster and easier. With our service app, you have quick and easy access to your individual machine and plant documentation, the possibility to call up service information, request spare parts, communicate comfortably with us and exchange documents at any time and from any place via your tablet or smartphone. To do this, use the new Service App of KELLER HCW. This is service in completely new dimensions.

With the KELLER Bolt Information System (KBIS), KELLER HCW GmbH offers a new digital information and communication platform for service processes as an alternative to the technical customer service hotline. A proactive service provides you with specific support for solving your technical questions. No matter whether it is a technical problem, a spare part or a question about maintenance. You simply create a service notification, in which you indicate the machine and the reason for the notification. Moreover, you add a description, photos or videos. You can send this notification to KELLER at any time around the clock. For quick support, you find the contact details of the respective experts. You have access to your operating instructions and technical documents for your machine and plant via the document manager. In the spare parts menu, you use icons, pictograms and drawings to search for the assemblies and machines from the spare parts catalogue to find the components you need and place them in the shopping basket of the enquiry system.

Download the Service App now free of charge onto your device and test the new way to our technical customer service.

The functions in detail

Profile
To access the app, you need to register with your email address. Your company and contact details are previously stored in the App by KELLER. This serves as authorisation to grant access to customer-specific documents to authorised persons only. After the first login, you will be asked to enter a password. You can change the company and contact details in the settings at any time.

Production
If the company has several plants, first call up your respective plant. Select the machine for which you need information or spare parts from the Icon bar below. Then you have access to the operating instructions and the documentation of the installed components. To select a spare part, you have the option of searching for the spare part directly via the spare parts list or identifying it in advance via the drawing. To do this, simply tap on the desired drawing. Then click on the enquiry basket of the desired item to add it to the enquiry.
Alternatively, you can use the magnifying glass in the header to search for all components of your plant very easily and quickly via an article description or a search term.
Continue with the item search or switch to the overview of your enquiry via the shopping basket symbol in the header. Here you can change the required number of items or delete items from the enquiry. You can also add remarks.
If you would like to request more items, go back and add more items. Once you have entered all the items you require, you can submit your enquiry by clicking on the "Submit enquiry" button. You will then receive an email with the report of your enquiry.

Contacts
Select one of our service experts. Contact the respective expert directly to get prompt support.

Service
Here you will find information about our comprehensive services in order to be able to serve you quickly and directly in all areas. This includes audits, maintenances or modernisations at your plant as well as seminars at our head office. Get detailed information about the services you require.

Media Library
In the media library you will find a large number of videos and brochures on our machines and plants.