Ethical Decision Making in Everyday Work Situations

Emotional Labor

Public Administration Evolving: From Foundations to the Future

Emotional Labor and Crisis Response: Working on the Razor's Edge

Women and Men of the States: Public Administrators and the State Level

Emotional Labor: Putting the Service in Public Service

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service

Public Administration Evolving: From Foundations to the Future

Emotional Labor and Crisis Response: Working on the Razor's Edge

Emotional Labor: Putting the Service in Public Service