The book provides a "hands-on" discussion and methods for solving a variety of problems that inhibit prompt and swift health care delivery. Some examples are:
presents a set of breakthrough strategies that use "real-time" monitoring systems for continuous improvement;
offers techniques for scheduling staff needs to match patterns in patient demand, and thus reduce predictable delays;
utilizes simulation modeling techniques for both healthcare design and process improvement;
provides methods for forecasting the demand for healthcare on a region-wide basis;
presents queueing theory as a general method for modeling patient waits in healthcare;
outlines rapid delivery of medication in the event of a catastrophic event, such as a pandemic or terrorist attack;
demonstrates the importance of optimizing care as patients transition from one care setting to the next care setting with an emphasis on clinical outcomes and the business case;
provides project management tools to guide the implementation of patient flow projects.
Section 2 addresses crowding and the consequences of delay. Two new chapters (4 and 5) focus on delays in emergency departments, and Chapter 6 then examines medical outcomes that result from waits for surgeries. Section 3 concentrates on management of demand. Chapter 7 presents breakthrough strategies that use real-time monitoring systems for continuous improvement. Chapter 8 looks at the patient appointment system, particularly through the approach of advanced access. Chapter 9 concentrates on managing waiting lists for surgeries, and Chapter 10 examines triage outside of emergency departments, with a focus on allied health programs
Section 4 offers analytical tools and models to support analysis of patient flows. Chapter 11 offers techniques for scheduling staff to match patterns in patient demand. Chapter 12 surveys the literature on simulation modeling, which is widely used for both healthcare design and process improvement. Chapter 13 is new and demonstrates the use of process mapping to represent a complex regional trauma system. Chapter 14 provides methods for forecasting demand for healthcare on a region-wide basis. Chapter 15 presents queueing theory as a method for modeling waits in healthcare, and Chapter 16 focuses on rapid delivery of medication in the event of a catastrophic event.
Section 5 focuses on achieving change. Chapter 17 provides a diagnostic for assessing the state of a hospital and using the state assessment to select improvement strategies. Chapter 18 demonstrates the importance of optimizing care as patients transition from one care setting to the next. Chapter 19 is new and shows how to implement programs that improve patient satisfaction while also improving flow. Chapter 20 illustrates how to evaluate the overall portfolio of patient diagnostic groups to guide system changes, and Chapter 21 provides project management tools to guide the execution of patient flow projects.
The eighteen chapters in the Second Edition of the Handbook of Transportation Science are written by the leading researchers in Transportation Science as a continual effort to explore the scientific nature and state-of-the-art of the field. As such, it is directed to all the research and practitioner domains of transportation. It has been expanded from the first edition through the addition of four chapters. Chapter 15 extends the networks section of the book by addressing supply chains, distribution networks and logistics. While the emphasis is on freight transportation, the principles for network design extend to other applications, such as public economics. Chapters 16 through 18 fall in a new section on transportation economics. Chapter 16 addresses revenue management, a relatively recent topic in transportation, which has had substantial impact on the airline industry in particular. Chapter 17 presents spatial interaction models, which provides a mechanism for analyzing patterns of development. Chapter 18 provides the principles of transportation economics, with emphasis on pricing and public policy. In addition to the new chapters, the original chapters have been updated and revised.
Transportation scientists are motivated by the desire to explain spatial interactions that result in movement of people or objects from place to place. Its methodologies draw from physics, operations research, probability and control theory. It is fundamentally a quantitative discipline, relying on mathematical models and optimization algorithms to explain the phenomena of transportation. The fourteen chapters in the handbook are written by the leading researchers in transportation science in an effort to define and categorize for the first time the scientific nature and state of the art of the field. As such, it is directed to the broader research community, transportation practitioners, and future transportation scientists.
Brad Stone enjoyed unprecedented access to current and former Amazon employees and Bezos family members, and his book is the first in-depth, fly-on-the-wall account of life at Amazon. The Everything Store is the book that the business world can't stop talking about, the revealing, definitive biography of the company that placed one of the first and largest bets on the Internet and forever changed the way we shop and read.
Beyond Heroes shows the reader, step by step, how ThedaCare teams developed the system, using the stories of its doctors, nurses and administrators to illustrate. The book explores each of the eight essential components of the lean system, from front-line problem solving with the scientific method to daily team huddles and creating standard work for leaders all the way to the top of an organization. Finally, the author introduces four executives from healthcare systems across North America who have implemented ThedaCare’s system and share the lessons they learned along the way.
Beyond Heroes is not just a call to action or an argument for a better healthcare system. It is a necessary roadmap through the rocky terrain ahead, one that healthcare leaders can customize to their special needs.
This is an excellent tool for anyone preparing to take the national licensing exam or a current licensed administrator needing a good review.” Score: 93, 4 Stars
-- Doody’s Medical Reviews for the Sixth Edition
The seventh edition of this classic review guide for nursing home administration licensure is revised and updated to reflect new information as recently mandated for the federally required national exam. It is based on the same format as the actual exam and provides an easy-to-use, effective way to review essential concepts and practice test-taking skills.
The seventh edition reflects all changes to the new exam and includes over 600 test questions with answer keys, full-length rationales, and new content specific to the NAB exam. With core information on management, governance, and leadership; finance and business; environment; resident and patient care; and human resources--plus savvy test-taking strategies--it includes everything you need for exam success.
New to the Seventh Edition:
New questions and answers reflecting all updates and revisions
New laws and federal regulations
Impacts of the ACA on long-term care
2015 Federal Requirements for Electronic Health Records
New RAI (Resident Assessment Instrument)
New Quality Indicators
New Lifestyle Safety Code Inspection Processes
New ICDM-10 International Classification of Diseases-Modified
New topics including transportation options, customer care, data security, social media, contractual agreements, information management and technology, and much, much more
600+ questions with answer key and extensive rationales
Core information on management, governance, and leadership; finance and business; environment; nursing: resident/patient care; and human resources
Test-taking strategies for success
"This is an excellent tool for anyone preparing to take the national licensing exam or a current licensed administrator needing a good review." Score: 93, 4 Stars. --Doody's Medical Reviews
This revised and updated study guide is based on the same format as the actual exam and provides an easy-to-use, effective way to review essential concepts and practice test-taking skills. This up-to-date guide reflects the latest changes in the domains of practice for nursing home administrators covering core information on nursing governance, business and finance, human resources, and resident and patient care nursing.
New questions and answers are included in this study guide to reflect the revised sixth edition of Nursing Home Administration to cover new laws and regulations, federal guidelines to surveyors, quality indicators, resident assessment instrument, safety code inspection process, and new ICDM-10. With over 800 test questions, 1,000 key terms and concepts, and answer keys (some with full explanations) -- this is the essential resource for anyone looking to pass the licensing exam.
The McGraw-Hill 36-Hour Six Sigma Course provides you with the knowledge you need to understand, implement, and manage a Six Sigma program. This detailed yet accessible guide explores 10 essential Six Sigma tools for manufacturing along with other core components of a Six Sigma program.
With many detailed examples from companies that have put time-based strategies in place, such as Federal Express, Ford, Milliken, Honda, Deere, Toyota, Sun Microsystems, Wal-Mart, Citicorp, Harley-Davidson, and Mitsubishi, the authors describe exactly how reducing elapsed time can make the critical difference between success and failure. Give customers what they want when they want it, or the competition will. Time-based companies are offering greater varieties of products and services, at lower costs, and with quicker delivery times than their more pedestrian competitors. Moreover, the authors show that by refocusing their organizations on responsiveness, companies are discovering that long-held assumptions about the behavior of costs and customers are not true: Costs do not increase when lead times are reduced; they decline. Costs do not increase with greater investment in quality; they decrease. Costs do not go up when product variety is increased and response time is decreased; they go down. And contrary to a commonly held belief that customer demand would be only marginally improved by expanded product choice and better responsiveness, the authors show that the actual results have been an explosion in the demand for the product or service of a time-sensitive competitor, in most cases catapulting it into the most profitable segments of its markets.
With persuasive evidence, Stalk and Hout document that time consumption, like cost, is quantifiable and therefore manageable. Today's new-generation companies recognize time as the fourth dimension of competitiveness and, as a result, operate with flexible manufacturing and rapid-response systems, and place extraordinary emphasis on R&D and innovation. Factories are close to the customers they serve. Organizations are structured to produce fast responses rather than low costs and control. Companies concentrate on reducing if not eliminating delays and using their response advantage to attract the most profitable customers.
Stalk and Hout conclude that virtually all businesses can use time as a competitive weapon. In industry after industry, they illustrate the processes involved in becoming a time-based competitor and the ways managers can open and sustain a significant advantage over the competition.
This book will help you:Become a contributor on a data science team Deploy a structured lifecycle approach to data analytics problems Apply appropriate analytic techniques and tools to analyzing big data Learn how to tell a compelling story with data to drive business action Prepare for EMC Proven Professional Data Science Certification
Corresponding data sets are available at www.wiley.com/go/9781118876138.
Get started discovering, analyzing, visualizing, and presenting data in a meaningful way today!
"Since there are few books available on this topic that are this comprehensive and well-organized, this book should be of value to anyone interested in the topic of assisted living facilities in the U.S." Score: 98, 5 stars.óDoodyís Medical Reviews
"This book is much needed. It offers a practical approach to key issues in the management of an assisted living facility... It is especially pleasing to see the long needed collaboration between nursing, social services, and education that is reflected by the training of the authors. This book is an important milestone for the field of aging and assisted living administration."
From the Foreword byRobert Newcomer, PhD,
Department of Social and Behavioral Sciences
University of California-San Francisco
Assisted Living Administration and Management contains all the essentials for students new to the field, as well as nuanced information for professionals looking to fine-tune their skills. This comprehensive resource provides deeper insights to address the ever-changing world of the assisted living community, containing effective best practices and model programs in elder care. The authors provide the necessary tools and tips to maximize the overall health, safety, and comfort of residents.
This landmark reference, for assisted living and senior housing administrators as well as graduate students, contains the most practical guidelines for operating assisted living facilities. It offers advice on hiring and training staff, architecture and space management, and more. This multidisciplinary book is conveniently organized to cover the most crucial aspects of management, including organization; human resources; business and finance; environment; and resident care.Key Features:
Highlights the most effective practices and model programs in elder care that are currently used by facilities throughout the United States Contains useful details on business and financial management, including guidelines for marketing, legal issues and terms, and public policy issues Includes chapters on environmental management, with information on accessibility, physical plant maintenance, and disaster preparedness Emphasizes the importance of holistic, resident care management, by examining the biological, psychological, and social aspects of aging Enables students to evaluate, analyze, and synthesize information on how to operate assisted living facilities
Change agents from Seattle Children’s Hospital, Jefferson Healthcare, and The Everett Clinic in Washington; Memorial Care in California; and Minnesota Children’s Hospital and Clinics all make contributions to this book. Each one tells of challenges overcome through continuous improvement. Providing both example and inspiration, these organizations stand as proof that effective mindful change is feasible. Their stories of hard-gained progress is for healthcare professionals who have the willingness to look critically at their work and the tenacity to find better, less wasteful ways to deliver safe, high-quality care.
Seattle Children’s Hospital will change your mind about what’s possible.
Joan Wellman and her colleagues provide examples of dramatic performance improvements. Using their practical examples, you can be on your way to becoming a leader who transforms your organization, empowers your team, adds value, and saves lives.—Ken Graham, CEO, El Camino Hospital, Mountain View, California
... Pat Hagan and his colleagues tell a compelling story of change at an enormously prestigious institution .... It is a story of humility and the courage to go outside of healthcare to learn. ... while 10 years ago, lean in healthcare was interesting, today it is essential.—J. Michael Rona, Rona Consulting Group
Joan Wellman and co-authors Pat Hagan and Howard Jeffries are true pioneers in the lean healthcare world. Their book... puts lean into the right context for healthcare leaders and change agents. ...Engaging and well-written, I recommend it highly.
—Mark Graban, author of Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
The sixth edition of Nursing Home Administration contains essential information to prepare an individual for licensure and employment as a nursing home administrator. This book addresses all regulatory pieces of information to provide readers with an overview of the entire process of managing a nursing facility. This edition has been updated to reflect the most accurate and up-to-date information to reflect new legislation and regulations passed since previous edition in 2008.
This textbook serves as a roadmap for studying and understanding all the various requirements-management, human resources, finance and business, industry laws and regulations, and patient care. It demonstrates how all components fit together to form the coordinated activity set required of a successful nursing home administrator.
Key Features:Formatted according to licensing examination and guidelines of the National Association of Boards of Examiners of Nursing Home Administrators New federal guidelines to surveyors New resident assessment instrument Updated figures and tables New life safety code inspection processes New ICDM-10 (International Classification of Diseases-Modified) Sub-set of federal forms included in appendices Web references to enable the reader to successfully navigate the nursing home administration field
Students taking MBA, MSc and MBM classes on operations management, advanced operations management, and strategic operations management will find this textbook fulfills all their requirements whilst advanced undergraduate classes in these areas will also find the book an essential read.
Winner of a Shingo Research and Professional Publication Award!
Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience takes you on the journey of of Virginia Mason Medical Center's pursuit of the perfect patient experience through the application of lean principles, tools, and methodology. The results speak for themselves, including: An innovative patient safety alert system Reduction in professional liability insurance expenses Foundational changes that make it possible for nurses to spend 90% of their time with patients A computerized module that sorts through electronic medical charts and automatically identifies when disease management and preventative testing due
Over the last several years Virginia Mason has become internationally known for its journey towards perfection by applying the Toyota Production System to healthcare. The book takes readers step by step through Virginia Mason's journey as it seeks to provide perfection to its customer – the patient. This book shows you how you use this system to transform your own organization.
This comprehensive, practice-oriented text illustrates how healthcare organizations can gain a competitive edge through superior operations – and demonstrates how to achieve them. Underscoring the importance of a strategic perspective, the book describes how to attain excellence in the four competitive priorities: quality, cost, delivery, and flexibility. The competitive priorities are interrelated, with excellent quality laying the foundation for performance in the other competitive priorities, and with targeted improvement initiatives having synergistic effects. The text stresses the benefits of aligning the entire operations system within the parameters of a business strategy. It equips students with a conceptual mental model of healthcare operations in which all concepts and tools fit together logically.
With a hands-on approach, the book clearly demonstrates the “how-tos” of effectively managing a healthcare organization. It describes how to negotiate the different perspectives of clinicians and administrators by offering a common platform for building competitive advantage. To bring the cultural context of a healthcare organization to life, the book engages students with a series of short vignettes of a fictitious healthcare organization as it strives to achieve the status of a highly reliable organization. Integrated throughout are a variety of tools and quantitative techniques with step-by-step instructions to assist in problem solving and process improvements. Also included are mind maps linking competitive priorities and concepts, quick-reference icons, dashboards displaying measurement and process tracking, and boxed features. Several project ideas, team assignments, and creative thinking exercises are proposed. A comprehensive Instructor Packet and online tutorials further enhance the book’s outstanding value.
Includes mind maps to connect competitive priorities, concepts, and tools
Provides an extensive tool kit for problem solving and process improvements
Presents icons throughout the text to emphasize competitive priorities and tool coverage
Emphasizes measurement with dashboards and includes data files for statistical process control, queuing, and simulation
Demonstrates human dynamics and organizational challenges through realistic vignettes
Presents boxed features of frequently asked questions an real-world implementations of concepts
Provides comprehensive Instructor Packet and online tutorials
Collectively, the chapters in this book address application domains including inpatient and outpatient services, public health networks, supply chain management, and resource constrained settings in developing countries. Many of the chapters provide specific examples or case studies illustrating the applications of operations research methods across the globe, including Africa, Australia, Belgium, Canada, the United Kingdom, and the United States.
Chapters 1-4 review operations research methods that are most commonly applied to health care operations management including: queuing, simulation, and mathematical programming. Chapters 5-7 address challenges related to inpatient services in hospitals such as surgery, intensive care units, and hospital wards. Chapters 8-10 cover outpatient services, the fastest growing part of many health systems, and describe operations research models for primary and specialty care services, and how to plan for patient no-shows. Chapters 12 – 16 cover topics related to the broader integration of health services in the context of public health, including optimizing the location of emergency vehicles, planning for mass vaccination events, and the coordination among different parts of a health system. Chapters 17-18 address supply chain management within hospitals, with a focus on pharmaceutical supply management, and the challenges of managing inventory for nursing units. Finally, Chapters 19-20 provide examples of important and emerging research in the realm of humanitarian logistics.
Statistical process control is a tool, which enables both manufacturers and suppliers to achieve control of product quality by means of the application of statistical methods in the controlling process. This book gives the foundations of good quality management and process control, including an explanation of what quality is, and control of conformance and consistency during production. The text offers clear guidance and help to those unfamiliar with either quality control or statistical applications and coves all the necessary theory and techniques in a practical and non-mathematical manner. This book will be essential reading for anyone wishing to understand or implement modern statistical process control techniques.
But how does one exactly do data science? Do you have to hire one of these priests of the dark arts, the "data scientist," to extract this gold from your data? Nope.
Data science is little more than using straight-forward steps to process raw data into actionable insight. And in Data Smart, author and data scientist John Foreman will show you how that's done within the familiar environment of a spreadsheet.
Why a spreadsheet? It's comfortable! You get to look at the data every step of the way, building confidence as you learn the tricks of the trade. Plus, spreadsheets are a vendor-neutral place to learn data science without the hype.
But don't let the Excel sheets fool you. This is a book for those serious about learning the analytic techniques, the math and the magic, behind big data.
Each chapter will cover a different technique in a spreadsheet so you can follow along:Mathematical optimization, including non-linear programming and genetic algorithms Clustering via k-means, spherical k-means, and graph modularity Data mining in graphs, such as outlier detection Supervised AI through logistic regression, ensemble models, and bag-of-words models Forecasting, seasonal adjustments, and prediction intervals through monte carlo simulation Moving from spreadsheets into the R programming language
You get your hands dirty as you work alongside John through each technique. But never fear, the topics are readily applicable and the author laces humor throughout. You'll even learn what a dead squirrel has to do with optimization modeling, which you no doubt are dying to know.
Guide to Surviving CGCAHPS & HCAHPS by Trina E. Dorrah, MD, MPH. As
patients demand more from their healthcare providers, publicly reported,
standardized patient satisfaction surveys are now the norm.
Despite the importance of these surveys, medical education often
does not teach healthcare providers how to improve patient satisfaction and
succeed with CGCAHPS and HCAHPS. That is, until now.
With Dr. Dorrah’s step-by-step instructional guide, healthcare
providers will learn the fundamentals of patient satisfaction, including
CGCAHPS and HCAHPS survey basics, and overall tips for succeeding on patient
physician assistants, nurse practitioners, and students alike will quickly
learn how to improve their patients’ satisfaction with Dr. Dorrah’s essential
Physician’s Guide to Surviving CGCAHPS & HCAHPS.
This updated edition of a Shingo Research Award recipient begins with an overview of Lean methods. It explains how Lean practices can help reduce various frustrations for caregivers, prevent delays and harm for patients, and improve the long-term health of your organization.
The second edition of this book presented new material on identifying waste, A3 problem solving, engaging employees in continuous improvement, and strategy deployment. This third edition adds new sections on structured Lean problem solving methods (including Toyota Kata), Lean Design, and other topics. Additional examples, case studies, and explanations are also included throughout the book.
Mark Graban is also the co-author, with Joe Swartz, of the book Healthcare Kaizen: Engaging Frontline Staff in Sustainable Continuous Improvements, which is also a Shingo Research Award recipient. Mark and Joe also wrote The Executive’s Guide to Healthcare Kaizen.
--Journal of Health Administration Education
This revised and updated study guide is based on the same format as the actual exam and provides an easy-to-use, effective way to review essential concepts and practice test-taking skills. Serving as the key companion to Nursing Home Administration, 4th Edition, this updated guide reflects the latest changes in the domains of practice for nursing home administrators.
The Guide features:
Over 800 test questionsOver 1000, Key terms and concepts
Dr. Dennis Han is an ophthalmologist specializing in diseases of the retina at the Medical College of Wisconsin and Froedtert Memorial Hospital; Aneesh Suneja is an engineer and lean consultant who worked with Dr. Han to transform his practice. With the help of Suneja, Han’s patients experienced an 85% reduction in non-value added wait times, and a corresponding 97% “top box” rating on patient satisfaction surveys (“strongly agree to recommend this doctor’s office to others”). Financially, his practice saw a 25% year-over-year increase in relative value units (RVU) production and a 41% increase in payments due to increased physician availability.
If you are a physician, clinic manager, administrator, technician, or provider of health services in a clinic setting, you can use the guidelines described in this book to effect a transformation as well.
The Goal: A Process of Ongoing Improvement by Eliyahu Goldratt and Jeff Cox describes a process by which an unprofitable manufacturing operation can be made profitable. It conveys proven factory turnaround principles through a fictional story…
PLEASE NOTE: This is key takeaways and analysis of the book and NOT the original book.
Inside this Instaread of The Goal:Overview of the bookImportant PeopleKey TakeawaysAnalysis of Key Takeaways
The 21 self-contained chapters in this volume are devoted to the examination of modern trends and open problems in the field of optimization. This book will be a valuable tool not only to specialists interested in the technical detail and various applications presented, but also to researchers interested in building upon the book’s theoretical results.
This is a comprehensive behind-the-scenes look at issues that affect everyone: our shortage of data comparing the worth of similar drugs for the same condition; alarming lapses in the detection of lethal side effects; the underuse of life-saving medications; lavish marketing campaigns that influence what doctors prescribe; and the resulting upward spiral of costs that places vital drugs beyond the reach of many Americans.
In this engagingly written book, Dr. Avorn asks questions that will interest every consumer: How can a product judged safe by the Food and Drug Administration turn out to have unexpectedly lethal side effects? Why has the nation’s drug bill been growing at nearly 20 percent per year? How can physicians and patients pick the best medication in its class? How do doctors actually make their prescribing decisions, and why do those decisions sometimes go wrong? Why do so many Americans suffer preventable illnesses and deaths that proper drug use could have averted? How can the nation gain control over its escalating drug budget without resorting to rationing or draconian governmental controls?
Using clinical case histories taken from his own work as a practitioner, researcher, and advocate, Dr. Avorn demonstrates the impressive power of the well-conceived prescription as well as the debacles that can result when medications are misused. He describes an innovative program that employs the pharmaceutical industry’s own marketing techniques to reduce use of some of the most overprescribed and overpriced products. Powerful Medicines offers timely and practical advice on how the nation can improve its drug-approval process, and how patients can work with doctors to make sure their prescriptions are safe, effective, and as affordable as possible.
This is a passionate and provocative call for action as well as a compelling work of clear-headed science.
NEW! Content on ARRA, HI-TECH, and the Health Insurance Reform Actensures you are familiar with the latest health care legislation and how it impacts what you do on the job.
In the editors' previous work on traditional wired networks, we have observed that designing low cost, survivable telecommunication networks involves extremely complicated processes. Commercial products available to help with this task typically have been based on simulation and/or proprietary heuristics. As demonstrated in this book, however, mathematical programming deserves a prominent place in the designer's toolkit. Convenient modeling languages and powerful optimization solvers have greatly facilitated the implementation of mathematical programming theory into the practice of commercial network design.
These points are equally relevant and applicable in today’s world of wireless network technology and design. But there are new issues as well: many wireless network design decisions, such as routing and facility/element location, must be dealt with in innovative ways that are unique and distinct from wired (fiber optic) networks. The book specifically treats the recent research and the use of modeling languages and network optimization techniques that are playing particularly important and distinctive roles in the wireless domain.
See what’s in the Second Edition:
New chapters include Order Statistics, Traffic Flow and Delay, and Heuristic Search Methods New sections include Distance Norms, Hyper-Exponential and Hypo-Exponential Distributions Newly derived formulas and an expanded reference list
Like its predecessor, the new edition of this handbook presents the analytical results and formulas needed in the scientific applications of operations research and management. It continues to provide quick calculations and insight into system performance. Presenting practical results and formulas without derivations, the material is organized by topic and offered in a concise format that allows ready-access to a wide range of results in a single volume.
The field of operations research encompasses a growing number of technical areas, and uses analyses and techniques from a variety of branches of mathematics, statistics, and other scientific disciplines. And as the field continues to grow, there is an even greater need for key results to be summarized and easily accessible in one reference volume. Yet many of the important results and formulas are widely scattered among different textbooks and journals and are often hard to find in the midst of mathematical derivations. This book provides a one-stop resource for many important results and formulas needed in operations research and management science applications.
Written by two experts on the subject, along with a former Toyota senior executive, this book details the most celebrated supply chain operation in the world to help you form an integrated, synchronized system that will be the envy of your industry.
You will find key insight into the logic behind every point of Toyota’s supply chain, along with both the tactics and strategies you can use to build an outstanding system of your own. Toyota Supply Chain Management explains how to achieve balance and efficiency by focusing on:Variety: Determine your variety of offerings based on operational efficiency and market demand Velocity: Maintain a steady flow through all processes of the supply chain Variability: Manage inconsistencies carefully to reduce cost and improve quality Visibility: Ensure the transparency of all processes to enable continuous learning and improvement
The authors provide valuable insider tips and offer hands-on guidance for improvingproduction and operations in a variety of industries, including health care, insurance, banking, credit processing, and retailing.
With careful attention paid to every aspect of the subject—from principles and theories to operations and best practices—Toyota Supply Chain Management is the most comprehensive, insightful guide to forging a world-class supply chain system.
For this new edition the book has been thoroughly updated throughout. There are new chapters on nonlinear interior methods and derivative-free methods for optimization, both of which are used widely in practice and the focus of much current research. Because of the emphasis on practical methods, as well as the extensive illustrations and exercises, the book is accessible to a wide audience. It can be used as a graduate text in engineering, operations research, mathematics, computer science, and business. It also serves as a handbook for researchers and practitioners in the field. The authors have strived to produce a text that is pleasant to read, informative, and rigorous - one that reveals both the beautiful nature of the discipline and its practical side.
There is a selected solutions manual for instructors for the new edition.
A history of the CRO industry, audit checklists, and overviews of both the pharmaceutical and medical device development processes create a comprehensive overview of how to successfully select and manage a CRO for your project. The book also discusses:
Guidance for selection, protocol and contract development, project management and monitoring of work
Common pitfalls and problems - how to avoid them, and how to solve them if they do occur
How to integrate efforts between groups to achieve the greatest cost effectiveness while maintaining quality and timely production
Prototype forms and templates for increasing coordination between multiple working groups
A series of appendices covering hundreds of prominent service providers worldwide, including contact information
Operative regulations and laws
In addition to providing fundamental guidance on how to select and manage a CRO in the product development process, this reference also includes a set of eight databases that contain contact information for prominent service providers in North America, Europe, and Japan, and overviews of services they offer. It is a complete resource for professionals in biotechnology, and pharmaceutical and medical device development.
Careers in health administration continue to grow despite an overall downturn in the economy. This is a field that offers tremendous job opportunities across the spectrum of healthcare delivery and payment organizations. 101 Careers in Healthcare Management is the only comprehensive guide to careers in health administration, ranging from entry-level management positions to the most senior executive opportunities. The guide clearly explains the responsibilities and duties of each of these careers and how they differ from other management jobs. It describes the integral role of healthcare administrators in creating and sustaining the systems that allow healthcare clinicians to do their best work.
The book covers educational requirements, opportunities, traditional and nontraditional career pathways, and helps students assess whether they are temperamentally and intellectually suited to a career in healthcare management.Based on the most current data from the U.S. Department of Labor and professional societies in healthcare management, the guide describes careers in 14 different healthcare and related settings. These include long-term care, physician practices, commercial insurance, consulting firms, pharmaceuticals, medical devices, information technology, and biotechnology. Additionally, the book offers numerous interviews with health administrators, from those in entry-level positions to CEOs, to more vividly portray potential careers.Key Features:
Presents the only comprehensive guide to all major employment opportunities in health administrationWritten in clear, jargon-free textAuthored by two senior and highly respected leaders in health administration educationIncludes interviews with many different healthcare administrators at various types of organizations
Tom DeMarco, a leading management consultant to both Fortune 500 and up-and-coming companies, has discovered a counterintuitive principle that explains why efficiency improvement can sometimes make a company slow. If your real organizational goal is to become fast (responsive and agile), then he proposes that what you need is not more efficiency, but more slack.
What is “slack”? Slack is the degree of freedom in a company that allows it to change. It could be something as simple as adding an assistant to a department, letting high-priced talent spend less time at the photo copier and more time making key decisions. Slack could also appear in the way a company treats employees: instead of loading them up with overwork, a company designed with slack allows its people room to breathe, increase effectiveness, and reinvent themselves.
In thirty—three short chapters filled with creative learning tools and charts, you and your company can learn how to:
∑make sense of the Efficiency/Flexibility quandary
∑run directly toward risk instead of away from it
∑strengthen the creative role of middle management
∑make change and growth work together for even greater profits
A innovative approach that works for new- and old-economy companies alike, this revolutionary handbook will debunk commonly held assumptions about real-world management, and give you and your company a brand-new model for achieving and maintaining true effectiveness—and a healthier bottom line.
From the Hardcover edition.
Based on her personal experience establishing her own at-home business, Kocsis shares detailed information including how to:• Know if you are interested in this career • Sell your skills • Write letters and proposals • Handle an interview • Understand coding including diagnosis and procedure coding • Determine insurance coverage eligibility • Manage your business • Schedule yourself • Prepare the charts • Submit the charges • Bill your fee
Providing examples of proposal, patient, insurance, and collection letters, Code from Home helps you understand the world of medical billing and collection and how to manage your at-home business to be profitable and successful.
UNIQUE!Full-color Netter’s Anatomy artwork clarifies complex anatomic information to help you appropriately code related procedures.
Use Additional Digit(s)symbol in the index identifies codes that require an additional digit to remind you to check the tabular.
The Official Guidelines for Coding and Reporting (OGCR) are listed within the lists of codes and in a separate index for fast, easy access to the coding rules when you need them.
Itemsprovide detailed information on common diseases and conditions, helping you code more effectively.
Symbolsthroughout the text alert you to new, revised, and deleted codes and clearly identify codes that require special consideration before assigning symbols, including Not First-Listed Diagnosis, Unspecified Code, Includes and Excludes, and Use Additional.
Additional hints, tips and definitionswithin specific codes provide extra guidance in coding anatomy, pathophysiology, or other coding directions.
References to the American Hospital Association’s Coding Clinics® help you find expanded information about specific codes and their usage.
Age and Sexedits alert you to codes that are used only with patients of a specific age or sex, helping to ensure accurate reporting.
Omitand Code Also codes highlight government text needing special attention. Coding updates on the companion codingupdates.com website keep you informed of changes to ICD codes.
This monograph aims to provide an overview of the Dark Web landscape, suggest a systematic, computational approach to understanding the problems, and illustrate with selected techniques, methods, and case studies developed by the University of Arizona AI Lab Dark Web team members. This work aims to provide an interdisciplinary and understandable monograph about Dark Web research along three dimensions: methodological issues in Dark Web research; database and computational techniques to support information collection and data mining; and legal, social, privacy, and data confidentiality challenges and approaches. It will bring useful knowledge to scientists, security professionals, counterterrorism experts, and policy makers. The monograph can also serve as a reference material or textbook in graduate level courses related to information security, information policy, information assurance, information systems, terrorism, and public policy.
Lean Six Sigma combines the two most important improvement trends of our time: making work better (using Six Sigma) and making work faster (using Lean principles). In this plain-English guide, you’ll discover how this remarkable quality improvement method can give you the tools to identify and eliminate waste and quality problems in your own work area.
Packed with diagrams, cartoons, and real-life examples, What is Lean Six Sigma? reveals the “four keys” of Lean Six Sigma and how they apply to your own job:Delight your customers with speed and quality Improve your processes Work together for maximum gain Base decisions on data and facts
You’ll see the big picture of what your company hopes to gain with Lean Six Sigma, how it may affect your work area, and what it can mean to you personally.
"Dittmann’s thoughtful approach and real-world examples make this book is an excellent resource for anyone in the supply chain field, whether a beginner or an executive seeking a better framework for the existing supply chain strategy." -- Dave Clark, Vice President, Global Customer Fulfillment, Amazon
"A practical approach for developing and implementing breakthrough customer-driven integrated supply chain strategies designed to generate best in class operating and financial performance for any enterprise." -- Paul H. Trueax III, Vice President, North America Customer Services and Logistics, Colgate Palmolive
"An effective supply chain strategy can have a huge impact on all of the stakeholders of the organization. This book lays out nine clear and concise steps that are very helpful as your company starts this critical process." -- Bill Hutchinson, Vice President, Global Supply Chain and Fulfillment, Dell
"Dittmann's book lays out a customer-driven, case-derived nine-step method for creating and implementing a transformational supply chain strategy. It is a must-read for any supply chain professional developing or refreshing a supply chain strategy." -- Reuben Slone, Senior Vice President, Supply Chain, Walgreens
Because ambulatory care settings play a significant role in the healthcare delivery system, it is important to understand how Lean concepts and tools can be used to deliver high-quality, cost-effective care. Leveraging Lean in Outpatient Clinics: Creating a Cost Effective, Standardized, High Quality, Patient-Focused Operation provides a functional understanding of Lean processes and quality improvement techniques in an outpatient clinic environment.
This book is an ideal guide for healthcare executives, leaders, process improvement team members, and inquisitive frontline workers who want to implement and leverage Lean in outpatient clinical settings. Supplying detailed descriptions of Lean tools and methodologies, it identifies powerful Lean solutions specific to the needs of outpatient facilities.
The first section provides an overview of Lean concepts, tools, methodologies, and applications. The second section focuses on the application of Lean in the outpatient clinic environment. It presents illustrative examples of Lean deployments in primary care, GI, and preadmission testing clinics. The examples provide broad content which can be readily transferable to other outpatient clinic settings.
Illustrating leadership’s role in achieving departmental goals, this book will provide you with a well-rounded understanding of how Lean can be applied to achieve significant improvements throughout the complete continuum of care.