The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet

Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with Everyone

The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty

Kaleidoscope: Delivering Innovative Service That Sparkles

Anatomy of a Ponzi Scheme: Scams Past and Present: The New York Times Bestseller