C. M. Chang

C. M. CHANG is on the faculty of the Department of Industrial and Systems Engineering at the State University of New York at Buffalo in Buffalo, New York.

Ebooks

Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence

Engineering Management: Meeting the Global Challenges, Second Edition, Edition 2

Business Fundamentals for Engineering Managers

Engineering Management: Meeting the Global Challenges, Edition 3

Achieving Service Excellence: Maximizing Enterprise Performance through Innovation and Technology