Sarah Cook

Sarah Cook is Managing Director of the Stairway Consultancy, customer service specialists. She is the author of The Essential Guide to Employee Engagement, Change Management Excellence, Customer Care Excellence and Practical Benchmarking, all published by Kogan Page.

Ebooks

Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

The Effective Manager: Management skills for high performance

The Essential Guide to Employee Engagement: Better Business Performance through Staff Satisfaction

Measuring Customer Service Effectiveness

Coaching for High Performance: How to Develop Exceptional Results Through Coaching

Customer Care Excellence: How to Create an Effective Customer Focus, Edition 6

Making a Success of Managing and Working Remotely

Mastering Effective Influencing Skills for Win-Win Outcomes - A practical guide

Effective Career Development - Advice for establishing an enjoyable career

Leading the Customer Experience: Inspirational Service Leadership

Leading the Customer Experience: Inspirational Service Leadership

Well-being in the workplace - A guide to resilience for individuals and teams

The Hybrid Working Handbook - How to implement a successful flexible working model