470 reviews
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Season 1 episodes (11)

1 Pilot
Jonah (Ben Feldman) begins his first day on the job at big-box store Cloud 9 and immediately starts a rocky relationship with floor supervisor Amy (America Ferrera) when he comes off as elitist and mistakenly marks appliances for only a quarter. He is also the romantic target of aggressive assistant manager Dina (Lauren Ash), whose bible is the employee code of conduct. Pregnant Cheyenne (Nichole Bloom) shares a memorable moment with her boyfriend, Bo (guest star Johnny Pemberton). Mark McKinney, Colton Dunn and Nico Santos also star.
2 Magazine Profile
It's a big day at the store because a reporter and photographer from Cloud 9's internal magazine, Cumulus, is profiling their branch. Glenn wants to make a good impression but the reporter, Cynthia, takes an interest in Jonah instead. The employees all assume it's because she finds Jonah attractive. Jonah insists she's interested in his ideas, but is proven wrong when Cynthia kisses him and Dina catches it on the security footage. Bo and Cheyenne create a jingle for the reporter, which turns out to be watered-down and not edgy at all. The photographer chases Garrett, trying to showcase Cloud 9's diversity.
3 Shots and Salsa
Tate the Cloud 9 pharmacist has just returned from vacation. Jonah decides to help Tate administer free flu shots which results in an increasingly bad day for Jonah. Elsewhere, Glenn needs an employee to put on a sombrero and hand out samples of the new in-house brand salsa and conspicuously looks to Amy and the one other Hispanic employee Carmen to do it. Both of these series of events lead to a impromptu diversity seminar for the staff.
4 Mannequin
Jonah's coworkers discover a mannequin that looks exactly like him and continually tease him about it. While doing his best to prove to Amy, and everyone else, that the teasing doesn't bother him he ends up doing just the opposite. Elsewhere Cheyenne is thinking of putting her baby up for adoption and Glenn and Dina fight over which one of them should be able to adopt it.
5 The Shoplifter
Amy's daughter Emma is without childcare and has to come to the store which is against the rules, so when Glenn pulls Amy away to help him search for a sympathy card Jonah has to keep an eye on her. Elsewhere Mateo and Cheyenne fight over a couch that is on sale because an elderly man passed away on it and Dina tries to catch a shoplifter.
6 Secret Shopper
When Glenn (Mark McKinney) publicly congratulates Jonah (Ben Feldman) for his superb test results, Amy (America Ferrera) becomes slightly annoyed and competitive, resulting in a chaotic battle of street smarts vs. book smarts. Meanwhile, the rest of the Cloud 9 team are on the lookout for a secret shopper, determined to be on their best behavior for him. Lauren Ash, Nichole Bloom, Nico Santos and Colton Dunn also star.
7 Color Wars
The game is afoot when Glenn declares that all employees will receive a $200 bonus if the store reaches a certain sales goal by the end of the day. As the associates scramble to upsell their customers, Jonah struggles with his morality until he gives in and convinces a customer to purchase many expensive items...Who happens to be Amy's husband! Meanwhile, a bored Glenn and Dina work together to throw a party for everyone after they meet their sales goals.
8 Wedding Sale
Preparing for their annual wedding themed sale, the employees of Cloud 9 experience the most hectic day filled with frantic and aggressive customers. When Amy (America Ferrera) notices that Cheyenne (Nichole Bloom) and Bo (Johnny Pemberton) are two of these customers looking to make lavish purchases for their own wedding, she tries to help them understand the costs of having a child. Unfortunately, this terrifies Bo, causing him to flee the store. Amy and Dina (Lauren Ash) team up to search for him and enjoy their unlikely car adventure together. Meanwhile, Jonah (Ben Feldman) and Garrett (Colton Dunn) try to cheer up Cheyenne by helping her brainstorm ideas and themes for the wedding. Determined to show that not all Christians are against gay marriage, Glenn (Mark McKinney) enlists the help of Mateo (Nico Santos) to assist a gay couple with their wedding planning.
9 All-Nighter
After a long day, the entire staff is waiting for a truck to deliver new Cloud 9 signage that they'll have to hang throughout the store by morning. Everyone has somewhere to be, tensions are running high and it's only made worse when Glenn (Mark McKinney) announces that the truck is delayed and they're in for a long night. With hours to kill in an empty Cloud 9, our gang finds themselves bonding in the most unusual and creative ways...
10 Demotion
Following an awkward conversation with Dina (Lauren Ash) about her .feelings, a panicked Jonah (Ben Feldman) claims he would date her if she wasn't his supervisor. Dina goes to Glenn (Mark McKinney) and asks for a demotion, leaving Jonah in the awkward position of trying to break up with her in a non-confrontational way. Additionally, this potential demotion forces Glenn to find a replacement for Dina, but it turns out that Amy (America Ferrera) and Mateo (Nico Santos) might be the only qualified candidates. Amy gets the position, resulting in a very bitter Mateo.
11 Labor
Although Cheyenne (Nichole Bloom) finally has the baby, she refuses to stop working as Cloud 9 employees do not get paid maternity leave. Jonah (Ben Feldman) insists that they contact corporate to ask for a change, but when Amy (America Ferrera) makes the call, Ben mentions the word "union," sending corporate into a frenzy and resulting in a representative flying out to Cloud 9. This only makes matters worse...

About this show

America Ferrera and Ben Feldman star in this hilarious workplace comedy from the producer of "The Office" about a unique family of employees at a super-sized mega store. From the bright-eyed newbies and the seen-it-all veterans to the clueless summer hires and in-it-for-life managers, together they hilariously tackle the day-to-day grind of rabid bargain hunters, riot-causing sales, and nap-worthy training sessions.

Ratings and reviews

470 reviews
Vincent Rider
February 4, 2016
The lead actors are great and pull this new show, which is still finding its footing with style but still well worth watching. The humor can sometimes be brilliant, other times forced, but every episode has something funny and something touching. The male and female leads have a great chemistry and tension I haven't seen in a comedy in a long long time. As the episodes continue I grow more attached to these characters!
9 people found this review helpful
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Ken R
December 1, 2015
With super talented actors America Ferrera (Ugly Betty) and Ben Feldman (A to Z), I am sorry to report that this show is just plain awful. It is an embarrassment to the actors and to NBC. I just do not understand how anyone would put this on the air. The characters are over-the-top and not realistic or believable. The boss on the show, really? Look for this to be quickly pulled from the air.
39 people found this review helpful
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A Google user
February 25, 2019
Sarcasm mixed comedy. I wish there were more than just 4 seasons! This show has just the right mix of characters. Seems like everyone fits. Kind of show that makes you think and say, did that just happen?
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