
Christine Chang
The app works or it doesn't. Rakuten in general is great, especially with the desktop add-on. The app only works correctly sometimes. I've reinstalled and cleared cache and it still only partly works. Sometimes I can't get into any profile/account info. Sometimes the biometrics don't work. Currently I can't see any history, it shows my last trip was 2023 (which is not true.)
228 people found this review helpful
Rakuten Rewards
December 14, 2024
Thank you for this feedback. The biometrics function is a feature of your phone. Once activated, our app may take advantage of it to verify your identity when accessing certain parts of our app. You can find a complete list of all Shopping Trips under the My Account (the person icon) section. For more help, email us at socialhelp@rakuten.com.

Eylin Arias Rivera
It's been great for cash back, usually one of the top apps along with TopCashBack. It is slow to acknowledge qualifying cash back transactions and even slower to process them/cash them out. The 1 star is because their app broke around a day ago (12-06-2024) and hasn't worked since. I've forced stopped, reinstalled and signed back in, it's still not loading when you open it.
374 people found this review helpful
Rakuten Rewards
December 7, 2024
Oh no! We'd love to get you back up and running. Please reach out to use at socialhelp@rakuten.com so we can help you out.

Haley
Great idea, terrible execution. Possibly deceptive trade practices. I'll add to the chorus that even purchasing through the app often doesn't give any cash back, and I need to say I'm missing cash back for obviously eligible purchases. I hope regulators look into this behavior. Rakuten is collecting a lot of our data in return for cash back, but they're not holding up their end. They're also motivating people to make purchases for cash back, then don't give it to you
7 people found this review helpful
Rakuten Rewards
December 16, 2025
We're sorry you have had this experience with us. Each one of our partnered stores has its own Cash Back Terms that may exclude certain items, departments, or other things from earning Cash Back. We always want our Members to earn Cash Back on their eligible purchases! Please email our team at socialhelp@rakuten.com for more help.