Hello, Smart Switch provides app data transfer function, but support may vary, depending on the app's own policy. For a stable data transfer, we recommend using the in-app backup method for third party applications. Thank you.
Hi.
We're sorry for your inconvenience.
It's hard to reproduce and check the symptom with your description only.
Please contact to our email(sswitch.cs@samsung.com) for further assistance.
Thank you.