AXA Doctor At Hand

Doctor Care Anywhere Limited

About this app

AXA Doctor at Hand is a 24/7 service, available wherever and whenever you need it. From a choice of appointments with GP’s or Advanced Nurse Practitioners for advice, prescriptions, tests or eligible referrals, AXA Doctor at Hand takes care of things seamlessly.

Anytime appointments
With AXA Doctor at Hand, appointments are available 24 hours a day, seven days a week, 365 days a year. You can see GP’s and Advanced Nurse Practitioners by video or phone. Advanced Nurse Practitioner appointments are available from 8am – 10pm*
There’s no need to fit in with fixed opening hours or be left hanging on the phone to make an appointment or to get the support you need.


Hand-picked network of healthcare professionals
Appointments are with qualified doctors and advanced nurse practitioners; experienced healthcare professionals handpicked by Doctor Care Anywhere. You can even choose whether you see a male or female clinician.All our clinicians are UK-registered with either the General Medical Council (GMC) or Nursing and Midwifery Council ( NMC). They are also specially trained in virtual consultation skills, ensuring that you receive the highest quality of care during your consultation.


See a clinician from anywhere
Booking appointments through the app couldn’t be easier. AXA Doctor at Hand
appointments are usually available within a few hours, and you can join from anywhere
in the world – at home or when you’re away.


Medical records at a touch
You will have a copy of your appointment notes uploaded directly to your patient record,
so you’ve got a reminder of the conversation you had with the clinician. Your full medical
notes can be sent to your NHS GP to make sure that everyone’s in the picture. Doctor-patient confidentiality is paramount. Your notes will be stored securely in your patient record.


When asked for an activation code, activate using your AXA Health membership number if you have one (found on your AXA Health membership documentation) or, if you don’t have an AXA Health membership number, use the activation code emailed to you by Doctor Care Anywhere.


To view all the features of AXA Doctor at Hand and for more information please visit
www.doctorcareanywhere.com/axa


Full Terms and Conditions can be found at www.doctorcareanywhere.com/terms-conditions-axa

Ratings and reviews

A buggy mess. I cannot book a single appointment as I always get "technical error". Also it keeps asking me the fingerprint to log-in but it actually succeeds only when I click the "cancel" button. At its current state is not only useless, but a frustration and waste of time.

Since the last update, the app constantly fires a message saying "we are experiencing technical issues" when launched. It may occasionally let you log in regardless, but it will fire the error message repeatedly while trying to use the app. This also occurs when trying to connect to a video call with a doctor which is extremely inconvenient.

This app is %&£*ing atrocious. It sends you through a rigmarole to setup credentials, then refuses to work if its not fully updated, and THEN wipes said credentials after an update. Ive lost count of the amount of times i visited an Axa appointment with all my health details stored on the app, and then am unable to access any of it. Even when it is accessible, it's not stored in a usable, intuitive manner. Utterly. Useless.

What's new

This release includes various bug fixes and enhancements, specifically in the areas of prescription management and the booking journey. These updates aim to streamline user experience and improve overall system performance.