
Muhamad Saroyan
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The app is great and offers many payment options, but there's a security issue that needs to be fixed. When you add a new phone fingerprint , you can still log in to the app using that new fingerprint , whereas biometric access should be reset immediately, (and use a password instead). This is a security risk. Even though you need to have username and password for logging in, the app's overall security could be better
1 person found this review helpful
PT Bank Rakyat Indonesia (Persero) Tbk.
December 22, 2024
Hello. We apologize for the inconvenience you have experienced. Thank you for your suggestions and feedback. This will be a top priority for Bank BRI moving forward in improving the quality of customer service. Tks~Cello

ikaya dian
The app itself is not a problem, however, signing in was nightmare, I keep stumble upon otp code page, in which it doesn't matter how many times I input the right otp it won't let me sign in. Mind you every time I input the right code, checklist appear, then I will be back on the same page for another otp. It used to be 3 or 5 times cycle before, now it doesn't even allow me signing in.
26 people found this review helpful
PT Bank Rakyat Indonesia (Persero) Tbk.
September 20, 2023
Hai Sobat BRI, mohon maaf atas kendala yang dialami, untuk tindak lanjutnya silakan kirimkan detail kendala melalui email callbri@bri.co.id. Jika sudah tidak mengalami kendala kami harapkan bintang 5 dari Sobat BRI. Tks~Lena

Raymundus Primanda
Very bad. Very slow to receive the activation code. I even waited for 30 minutes+ for the code. It doesn't stop here. After I input those code, it says "This code isn't generated for this account" what the actual heck is happening? I tried several times and still showing the same error. Please fix your darn validation logic ASAP bcs i need to create my pin before july 2020.
43 people found this review helpful
PT Bank Rakyat Indonesia (Persero) Tbk.
July 1, 2020
Selamat pagi Bapak/Ibu, mohon maaf atas ketidaknyamanan yang Bapak/Ibu alami. Guna pengecekan, mohon diinformasikan respon yang tampil berupa gambar/Capture melalui Telegram resmi Bank BRI dengan pencarian username @kontakBRI. dengan senang hati kami akan membantu. Tks~Priska