CRM by DealerSocket

DealerSocket, Inc.

About this app

The power and ease of DealerSocket’s Mobile CRM provides the best of socket right in your pocket. Search and add customers, scan a driver's license or VIN, find inventory, send a follow-up text or video, and complete daily tasks from anywhere — and up to 50% faster than on desktop.

Ratings and reviews

Android user.. still bad. The notifications settings do not allow them to be put in the highest priority of notification. Copy and paste functionality is spotty or non-existent. Very difficult to access the customer lead when you get a notification in the app from the notification. You have to see the notification, copy paste or write down the pertinent information and then back out and go into the application to search for the customer before you can begin to read the notes or work the lead.

VIN scanner is not working properly. It does not retrieve the full VIN. Even if I type the missed characters and hit search it is loading invalid info. I am notified of New inbound email but when trying to view it the email does not load properly. After multiple attempts the email usually appears as expected. Otherwise, the new app is working nicely. It is fast, easy to understand and doesn't lock up. Excited for the aforementioned issues to be ironed out.

I'm very disappointed with how this app works. I miss the older version it worked seamlessly and much better. Everytime I go to enter my customers info on a New Up and it's all filled out it doesn't let me save it then all the spaces say Null and it's quite frustrating!!!! Now the app logged me out and is asking me to log in but ironically it won't let me, this is causing me issues ag work that I can't be having. Never had these issues with the older version!!

What’s new

Added multi-dealership selection as part of the login workflow for users that have multiple dealership access
Added new icon to the home screen to allow users to add custom favorite filter shortcuts
Updated the app to target Android 16 (latest version of Android)
Resolved an issue on the Not In Stock vehicle screen to display proper warnings when the required fields are not populated when pressing save
Resolved a minor crash issue with error reporting