So far I haven't had any issues. The staff responds quickly to any concerns I have. Life is more easier when it comes to my clients needing to be scheduled for bookings etc. Overall the experience is great hopefully it stays that way 😀
Horrible customer service and lack professionalism. They refunded my customers card transaction and closed my account. When I asked why they simply reply with "stop" each time. Now I either have to cut my losses or risk looking unprofessional to the client. When you call their customer service it's not even an office but some rude guy. If you own a small business and can't afford to lose money DO NOT USE THIS APP. The good reviews are fake and there are multiple reviews all in the same day all 5 star also the developers themselves have rated it. The one star reviews are the ones that are real and this app will put you in a money BIND!! Josh Pincuss learn some customer service!!! **edit** Actually this is not a fraudulent review but a small business owner. The credit card was not stolen and I even have documents to prove this. Maybe be if you had exercised proper customer service we could have cleared this up rather than just issuing the response "stop". Prime example of the HORRIBLE customer service ran by incompetent business owners.
The staff at pocketsuite are low class and lack any professionalism to help your business. I have documentation and emails to prove this review. Long story short they lied and contacted customers without my permission and tried to ruin my relationships and my business. Please do not use this business to process your credit card transactions. I will leave a review and comment more everyday. I never leave reviews and I am beyond disgusted at the lies and lack of class they have or accountability...
I am really satisfied with this app. I haven't had any trouble with payments and Josh and customer service team is really quick at responding to issues.
Wonderful system. Has made running oir business so much smoother. I simply love it. The customer service is like nothing I have ever seen!! Simply amazing.
Very fast and user friendly app!
Our biggest update yet designed to streamline your client management & tacking, and collaborate with your team members.
- Invite team members – admins & staff – to schedule & pay in PocketSuite
- Elegant new calendar view with daily, three day view
- New client profile with instant history & notes access
- Track your account balance and history of all payments
- Re-ordered dashboard with Unpaid invoices & jobs entries
- An in-app alert when a contact fills out an online form or books online