
GESILA BOLTON
When I open the app, nothing shows except a white screen and it stayed white for 2 minutes!!! This has happened every time I've tried to open the app which was today and 3 months ago!!! The current version is installed as well!!! There's something obviously wrong with the app. I've read other users comments about having the same problem. I've had Carsheild for a few years now and fortunately I haven't had to use them except for 1 time with no big issues. Uninstall the app. Use the website.
24 people found this review helpful
CarShield
October 29, 2025
We're sorry you're having trouble with the CarShield app. Please also ensure your phone's operating system is up to date. If you still experience issues after that, please contact customer service at 1-800-587-4162 for further assistance.

Jacai Bass (Jay)
Fix your account status! It's been showing me that my account is past due even though I always make payments on time. Once, I thought perhaps something happened and my autopay didn't go through, so I ended up paying twice and had to request a refund. I'm not sure why this is taking so long to fix, but I should not have to call in to ensure my account is active.
39 people found this review helpful

GoodCitizenTX
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I just purchased coverage with CarShield today, and I’m already frustrated. The billing is auto-pay only, and there’s no option to split the monthly payment into weekly payments. I get paid weekly, so this setup doesn’t work well for me. It’s 2026 — there should be flexible payment options. Instead, I’m looking at having to open a separate bank account and deposit money into it every week just so they can pull one payment once a month. That’s unnecessary extra work. Switched to Endurance. FCS
3 people found this review helpful
We understand how important flexible payment options can be, especially with a weekly pay schedule. Payments are currently processed on a monthly auto-pay basis to help keep coverage active. Payments can be made early, and our team may be able to assist with payment arrangements if needed. Please contact Customer Support at 1-800-587-4162.