
A Google user
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The app constantly states that my smoker is offline. I can only use my smoker in one of the 3 preset modes since it won't connect. While it's cooking in the preset mode, the app sends notifications (smoker online, add food, etc) so I open the app and my smoker is still "offline" so I can't set time/temperature but if I tap cancel in the app, it turns off the heating element. So which is it? Can I control it through the app or not?!? Wish I would have spent less and bought a smoker with physical controls.
9 people found this review helpful

Jason Priem
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Would give 0 if I could. Have called support multiple times over 3 months. Each time, I get told I can't be helped. Smoker has a recall. I performed the recall. Smoker will not recognize my network. Just crashes back to set up an appliance and help screen. Double-check all settings, and it still crashes back to initial screen. Was basically told all support for me smoker was cut do to age. Given to me and can't be used......save up and buy a better smoker than this company.
5 people found this review helpful

Dani Long
Difficult to connect; difficult to keep connected. Very frustrating. Have had to get in up in the middle of the night to see if the smoker was still on and working (it was not!) because it disconnected from my phone. I have been able to get it to work, but by sheer force of my stubborn will. The connection with the phone is unreliable, which is not a good thing when you´re cooking $$$ cuts of meat!! If I leave the back door open and the smoker right outside it (TRIP HAZARD), it will *sometimes* maintain a connection. When it does work, the meat comes out soooooo good. Thatś the only reason I haven´t given up on it. But seriously, a major fail on the manufacturer´s part to not put in hardware that would work at a distance from a router (because obviously you will run this on the outside of your house, to say the least.
18 people found this review helpful