DPDC Smart Meter Customer App

Oculintech

About this app

DPDC Smart Mobile App is a self-service portal used by DPDC customers for checking their usage, raising issues and making payments towards their electricity consumption.

It enhances the utility customer experience with online account management, charges & payments, usage tracking, and virtual agents for customer service. The utility companies can improve their Meter-to-cash performance and thereby create individual offers and services for various customer segments.

The integration layer used allows integration with any certified Billing and Meter Data Management, Customer Information, Outage Management systems and Payment gateways. The microservices for it would comprise customer master data, usage data enquiry, recharge collection, complaint management, sustainability, and tech foundation.

Ratings and reviews

It's just rubbish! Nothing but wasting people's time. So far minimum 20 times tried to register but failed in spite of input all the correct informations. Many times it sent otp after 7 to 8 hours of clicking. Once I get otp instantly, after giving input the application says 'otp is not correct.' I have been trying for two days to register and facing the same problem repeatedly!!

Very difficult to activate the App. Most time OTP isn't sent. Take repeated attempts to get OTP. It seems server isn't kept on at night. No response at night. At day time after make several attempts and if you are lucky enough then you could get OTP and could be able to activate the app. Not real time data is available. Most time, bills information is 2, 3 days old.

I've tried multiple times to register on the app, but it keeps showing an error despite entering the correct information. The customer support is disappointing—I called for help, and they just gave me another number, which is always busy. Very frustrating experience!

What’s new

Initial production release