
sagar prajapati
The app works well and stores documents properly, but a major issue affects usability. Whenever I need to access my documents urgently, it forces a mandatory update before opening. This is especially problematic during travel or in low-network areas, where updates cannot be downloaded. In such situations, the app becomes unusable, even though the documents are already stored. Please allow access without forcing updates, especially in offline or limited internet conditions.
2 people found this review helpful
National eGovernance Division, Government of India
April 6, 2026
Dear User, We regret the inconvenience that you experienced. We request you to download all your issued documents onto your mobile device so that you can show these documents to the officials in case of emergency.

K K
Keeps crashing the moment you touch anything on the screen after login. My phone model is S23 Ultra. Otherwise this is a very good app. 5 star rating but I'm giving 1 star to get to your notice the bug. I need to show documents somewhere but this keeps crashing. i am stuck now. i was relying on this app. i cannot even do anything. also it always logs out on its own. so when RTO asks for licence we have to login again and if there is less network it's a problem.
National eGovernance Division, Government of India
April 9, 2026
Dear User, We regret the inconvenience that you experienced. We request you to share some more details of the issue/error at https://support.digitallocker.gov.in/open so that we can rectify the same and provide you better assistance. We will be glad to help!

Subhankar Sarkar
The DigiLocker app is getting worse with every update. QR scanning on iOS doesn’t work. Passport upload date fields have no calendar on Android/iOS—basic input type="date" missing. Also, document fetching takes forever, endless loading like the whole universe is loading. Poor performance and bad UX for a critical app. Please fix these basic issues instead of releasing half-baked updates.
1 person found this review helpful
National eGovernance Division, Government of India
April 6, 2026
Dear User, We regret the inconvenience that you experienced. We request you to share some more details of the issue/error at https://support.digitallocker.gov.in/open so that we can rectify the same and provide you better assistance. We will be glad to help!