FRONTSTEPS Community

Frontsteps

About this app

FRONTSTEPS Community puts your association in your pocket. Homeowners can utilize FRONTSTEPS to stay connected and reference important information about the community at their convenience.

Why FRONTSTEPS Community?
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We live busy lives, who has time to sit down at their desktop and pay their community assessments? Well, if you don’t have a second to spare, FRONTSTEPS Community is the application for you. We’re bringing your community to your fingertips!

What features are available for homeowners?
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• Schedule your assessment payments or schedule recurring assessments
• Find contact information for your neighbors who have opted in
• Access community files and folders
• Read and get notifications for community announcements
• Reserve community amenities
• View community events on the calendar
• View and post classifieds
• Engage in discussions with your neighbors
• Check the status of work orders
• View architectural change requests
• Get answers to frequently asked questions
• Send and receive private messages from your property managers
• Manage visitors
• View parking lot
• View storage space
• Get notified when a package arrives

Ratings and reviews

Just not an easy, user-friendly app to use. Layout makes it difficult to find what I'm looking for. In addition, we've been hearing for a couple of years that the "payment information" function would have nearly real-time acct info, and would only be delayed ~ 24 hours, at the most. To this day, it still says, "No transaction history", despite the fact I've paid all quarterly assessments. Just a poor app..

Everything about Frontsteps is terrible. Impossible to navigate. So many bugs. Constantly crashes. The "customer service" is utterly atrocious. You always need to go through twenty clicks to get to where you need to be. They spam our clients and also previous clients who no longer use the platform through us. DO NOT USE.

No way to register on the app. Went to website and there was no way to register there either. Took an hour to figure out that the only way to register is to visit from a desktop browser. The "New to FRONTSTEPS? Sign Up!" On the login screen is purposely hidden on mobile views. What a horrible user experience. Software must be antiquated if it can't support responsive layout.

What’s new

As part of a continuing effort to improve the experience in the FRONTSTEPS Community mobile app, we are introducing the following in the latest version:
- Updates to custom ARC forms to enhance as a part of the reimagined Architectural Request experience
- Better performance for Architectural Request drafts
- General updates for greater security and functionality