
HYEJEONG KANG
Although the payment was processed successfully, the machine malfunctioned and did not issue a receipt and ticket. As a result, I ended up purchasing a new ticket at another tram stop. a technician came to repair the machine, and he informed me that an automatic refund would be issued to me. However, I did not receive the 26-euro refund. I sent both an email and an Instagram DM, but received no reply. It is a very disappointing. You are an unreliable company.
Hi,
Sorry for your mishap at a vending machine.
Have you contacted customer service to resolve this RLA issue?
The Lignes d'Azur Tickets app is independent of vending machine : just use your phone !