My BT

BT Group PLC

About this app

My BT is the easiest way to check your recent usage, view and pay your bills, get help when you need it and much more.

With a few taps you can see how much you’re using on your BT landline, broadband, TV and mobile, check your current broadband status and pay your bills quickly and easily.

You’ll need your BT ID to log in – but after that you can use a 4-digit PIN or fingerprint ID for quick access when you need it.

Forgotten your log-in details? Go to https://www.bt.com/forgotmybtid
BT Help | Get support with BT products and services
BT Help is the place to come for support with all your BT products and services. From speeding up your internet connection to managing your account and billing.

Ratings and reviews

Only slightly more use than a chocolate fireguard. As mentioned the wifi test is very hit and miss in actually working and when it does the results rarely reflect reality. The trouble shooter redirects me to my account's broadband offer for halo 3 (I entered a 2 year contract for FTTP a month ago). The Engineer speed test seems permanenlty broken . The app requires me to set a pin to get in but then promptly forgets I've set a pin and asks me to set one again.

Bt app and website have been consistently bad for years. You have to log in several times before you get to where you want to be. The app seems to reset nearly every time I use it. I've had letters and emails from BT telling me to view my renewal offer as my contracts nearly up. Guess what. Renewal offers aren't available to view at the moment! There's a surprise! And what the hell has happened to bt wifi? Poor service, high prices and this very confusing mish mash with EE. Goodbye!

I despair...not only is the equipment the worst in the business but at every level and at every step, the basic technology is as well. Just tried to view my bill through the link in my email and entered my pin. It took me round in a circle, didn't log me in. Tried to log in with my email and password, which it did, only to be directed to an old BT account. When I originally signed back up with BT, this issue was supposed to have been rectified...now I have no way to log in. I've updated app!