BT Email

BT Group PLC

About this app

PLEASE NOTE, the BT Email app is only available for users of our new premium and standard email service. To find out more about the new service, please visit https://www.bt.com/help/email/what-s-the-bt-email-app-and-how-do-i-get-it- If you’ve started using the new email service, download the app for free today and take your email with you, wherever you go. This is what you will get: - A brand new app – Designed specifically for our email service, completely BT-run and UK supported. - No need to worry – our world-class cyber security protects your email to give you complete peace of mind. - Hassle-free emailing - the app has a clear, user-friendly interface that makes it easy to send, read and organise your email. You can group emails by date received, contact or classification and add folders at the touch of a button; then manage your signatures, autoreplies and more via the settings menu. - Help is close at hand – Our free support comes from advisors based in the UK and Ireland, so asking for help and advice couldn’t be easier

Ratings and reviews

There is another oddity. When I select an email from the list, the selected email shows up very briefly - less than a second - then another message opens which then must be closed to to go on to select the message originally required. I have a new problem trying to download attachments to emails. I frequently get a Download Failed message. Why does this happen.

I have the same problem as others - the app will log you out and then force you to log in again several times with messages such as "session expired". No way to unhide password when entering it (important when using a mobile keypad). Doesn't support biometric login which is now very common for smartphone apps. Often jumps between messages, ie when opening a message it jumps to the next in the list. Forwarded messages sometimes get stuck in outbox. Overall a poor experience for a mobile app.

This app used to work seamlessly now I have nothing but problems. I am now regularly signed out of the app and when I try to sign back in just get a message saying "Sorry. Try again later" Often I can't sign in again for 24 hrs. I turn my phone off and on without success. I have uninstalled and reinstalled. No change! I can no longer attach anything to an email either. If I could change email address I would.

What’s new

In this release, we’ve improved performance with the latest SDK updates.