
Eric McCarthy
the product is fantastic, amazing, a total game changer....so to have the app ruin the experience is that much more disappointing. worked fine for awhile, then out of nowhere I'm roasting like a pig in the middle of the night. all my schedules are gone, and I can't save new ones. some little gremlin now controls the device and randomly runs it when they please at any temperature but the one I want. 2pm on a summer Sunday? 110° why not
11 people found this review helpful
Sleepme Inc.
April 1, 2025
Oof, that is definitely not the kind of “surprise heat” anyone’s looking for—especially when the product itself is knocking it out of the park. Reach out to help@sleep.me and our support team can troubleshoot this with you.

Nic Yeeles
There's a bug which makes the temperature drop to the very lowest setting or shoot up to the highest setting. Ironic that I paid a lot of money for a product to help my insomnia and the two nights I've used it have been some of my worst because I've either been freezing cold or frying when the temperature jumped to 41 degrees Celsius! Please fix this bug, because otherwise the app would be fine for me.
7 people found this review helpful
Sleepme Inc.
January 18, 2021
That doesn't seem right to us. Please reach out to our customer service team at help@chilitechnology.com, they will be able to get everything taken care of. We'd like to hear from you and assist you in any way we can.

Bruce Cheung
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App is very buggy and unreliable. It is impossible to set a temperature - the setting always resets to 'Lo' no matter what I click. Scheduler is inconsistent, woke me up multiple nights when the temperature randomly dropped to Lo (i.e. 14°C). Had to uninstall the app so it stops ruining my sleep, wish I could give it negative stars.
8 people found this review helpful
Sleepme Inc.
March 29, 2021
That doesn't seem right to us. Please reach out to our customer service team at help@chilitechnology.com, they know a couple tricks to help you out here. We'd like to hear from you and assist you in any way we can.