
Eric McCarthy
the product is fantastic, amazing, a total game changer....so to have the app ruin the experience is that much more disappointing. worked fine for awhile, then out of nowhere I'm roasting like a pig in the middle of the night. all my schedules are gone, and I can't save new ones. some little gremlin now controls the device and randomly runs it when they please at any temperature but the one I want. 2pm on a summer Sunday? 110° why not
11 people found this review helpful
Sleepme Inc.
April 1, 2025
Oof, that is definitely not the kind of “surprise heat” anyone’s looking for—especially when the product itself is knocking it out of the park. Reach out to help@sleep.me and our support team can troubleshoot this with you.

Andrea Peterson
Frustrating! Great product, lousy app. When everything works as its supposed to 5stars but that's rare. App is inconsistent at best, doesn't work at all at worst. Currently, not working AND my AC is out so a double whammy. I haven't been able to get the App to connect no mattrr what I do, reset, log out, disconnect, etc so it's currently a useless product which is awful because its so expensive.

H Vagasky
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Update... 1st I did not see this reply here till now 9/2025. STILL having issues with 1 of 2 Oolers not wanting to connect. This machine/app was great at 1st but more & more bugs with the app/machine. I now have constant trouble connecting to my devices. It randomly does its own thing, it says network issues or can't pair. The app itself is designed ok, just doesn't work well anymore. NEED HELP!
1 person found this review helpful
Sleepme Inc.
November 28, 2024
Hi Vagasky, please get in touch with our support team via help@sleep.me; they'll help you troubleshoot this.