
Werner Graf
Got a new phone. Tried to reactivate the app. Doesn't let me do it, but instead sends me around in circles to sign in over and over again with e-mail and password. This so ridiculous, .....and annoying because I cannot get into my office over the weekend. We are choking on our self-imposed security obsession with all this double and triple verification. By contrast, my on-line banking log-on has not changed for 20 years, and it's perfectly safe with a simple password.
14 people found this review helpful

Matt Messinger
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The only thing this app is good at is keeping its users from gaining entry. It very rarely works and is wholly ineffective. Anyone thinking of using openpath should move right along. This app really does not work well, and sometimes, I find myself being stuck outside for several minutes because the app won't work. For something that is supposed to provide safety, it makes me feel less safe, as I am stuck outside for extended periods of time.
36 people found this review helpful
Openpath Security, Inc.
April 26, 2023
We're sorry to hear about this, Matthew. The behavior you described could be caused by a number of reasons. I suggest using the "send feedback" option from the app (if you haven't done that yet). This opens a support ticket that includes the app logs from your phone, which can help the team determine what is causing the issue you're experiencing.

John Cabrer
Where to start? The proximity sensors will sometimes open a door for you even if you do not have your phone on you. No record of the access in the logs. Other times, it will let you tailgate using someone in another room. About 50% of hand swipes fail, and you have to pull up the app to open a door. Sometimes even that fails and you have to cycle Bluetooth on the phone. Mind you that this is not a case where the rights are not set properly. Not happy at all.
23 people found this review helpful