
Muhammad Tarmizi
Please please improve the software and app. The app is very glitchy and the response is too slow. When someone bells on the doorbell, by the time the app loads up, the person outside has already left, 90% of the time. That's how long it takes to load up the app and answer the doorbell call. I have tried to positon the gateway and my router to the most optimal setting, with wifi strength up to 80% but still very slow. Sometimes video playback also buffers for couple of minutes.
Prism Tech Private Limited
August 22, 2025
Hi Muhammad Tarmizi, we understand your frustration with the app’s slow performance and buffering. To help, please ensure your app and doorbell's firmware are updated. Also, try restarting your doorbell. If issues persist, please contact our support team at connect@prismplus.sg or +65 8753 5726 on WhatsApp. Thank you!

CarLateBuy ™
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Simple design app.. easy to connect.. would be more better if it comes with a widget. LATEST: opening the app now is so slow/laggy with wifi or data. unlike before was very fast.. even after the latest update, the issue remains. 31/8/25 after latest update, the numbers in the timer gone wrong. pls fix.
2 people found this review helpful
Prism Tech Private Limited
June 28, 2024
Dear CarLateBuy ™, thank you for your feedback! We will continue striving to provide the best user experience possible by continuously improving our app. Feel free to reach out to us at connect@prismplus.sg or +65 8753 5726 via WhatsApp should you require any further assistance or have additional feedback!

Ser Leng Kuai
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There are important information that should be included but missing in the app, such as MAC address and IP address of the respective devices. These info facilitates network and security configuration. Having the Mac address makes it a whole lot easier when there are many devices in the network. It helps to prevent identifying the wrong device in the router's list of clients. .
Prism Tech Private Limited
September 1, 2025
Hi Ser Leng Kuai, thanks for your feedback. The PRISM+ app is designed for a simplified user experience, so advanced network details are not included. You can find the information by checking your Wi-Fi router's connected device list. For any other questions, please reach out to our support team at connect@prismplus.sg or +65 8753 5726 on WhatsApp.