Raiffeisen SmartToken

4.8
67.6K reviews
1M+
Downloads
Content rating
PEGI 3
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About this app

Be the first who tries the new Raiffeisen SmartToken app, integrated with Raiffeisen Smart Mobile and Raiffeisen Online - helping you to authenticate and order any transaction safely and securely, wherever you are, using just your mobile phone.
The app is an eToken that makes authentication easy and makes everything 100% online, without the need for a physical token.


To activate authentication via Raiffeisen SmartToken, all you need to do is tick the option in your new Raiffeisen Smart Mobile app.
Updated on
Sep 1, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
App activity, App info and performance, and Device or other IDs
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.8
67.1K reviews
Raluca Ncf
March 24, 2022
Next time I will come to Romania, I will have to change my bank because of this app. I spent hours trying to make an online payment, smart token keeps deactivating itself. I put in all the codes to reactivate, then when I try to pay it deactivates again. Called Raiffeisen, spent 30 minutes on hold, and when I finally get through to speak to someone, the call ends as soon as I finish telling them my problem. I'm done with Raiffeisen!
8 people found this review helpful
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Stefan Petrescu
May 31, 2024
Useless app. It's been 4 days now and the app is not working. I get the message "due to technical reasons the app cannot open safely. please try again later". Reported it and they keep insisting is working. I've sent a screenshot, my details, cleared cache and data, reinstalled and nothing. They have no idea what is wrong and I cannot access my account at all. Worst bank ever. I will definitely try and move my money out and close any account I have with them.
12 people found this review helpful
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Raiffeisen Bank Romania
June 6, 2024
We are sorry that you encountered this situation. We have fixed the problem, please check again and confirm that everything is fine. If you still encounter difficulties, please send us an email to online@raiffeisen.ro, to investigate promptly. Thank you for your feedback!
Cristian Ghita
July 13, 2025
Changing your phone means a complete bank account black out. In order to activate the profile on the new device, you are advised to scan the QR code delivered. But when you scan the QR code, you receive a stunning response that there was no request to activate the account so your account might get locked out if you continue. Maximum stupidity
2 people found this review helpful
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Raiffeisen Bank Romania
April 30, 2024
Hello! Thank you for your feedback! Please send us more details about the situation via email at online@raiffeisen.ro. Our specialists will get back to you as soon as possible.

App support

About the developer
RAIFFEISEN BANK SA
centrala@raiffeisen.ro
CLADIREA DE BIROURI FCC, CALEA FLOREASCA NR. 246D, SECTORUL 1 014476 Bucuresti Romania
+40 21 306 3002

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