
Raluca Ncf
Next time I will come to Romania, I will have to change my bank because of this app. I spent hours trying to make an online payment, smart token keeps deactivating itself. I put in all the codes to reactivate, then when I try to pay it deactivates again. Called Raiffeisen, spent 30 minutes on hold, and when I finally get through to speak to someone, the call ends as soon as I finish telling them my problem. I'm done with Raiffeisen!
8 people found this review helpful

Stefan Petrescu
Useless app. It's been 4 days now and the app is not working. I get the message "due to technical reasons the app cannot open safely. please try again later". Reported it and they keep insisting is working. I've sent a screenshot, my details, cleared cache and data, reinstalled and nothing. They have no idea what is wrong and I cannot access my account at all. Worst bank ever. I will definitely try and move my money out and close any account I have with them.
12 people found this review helpful
Raiffeisen Bank Romania
June 6, 2024
We are sorry that you encountered this situation. We have fixed the problem, please check again and confirm that everything is fine. If you still encounter difficulties, please send us an email to online@raiffeisen.ro, to investigate promptly. Thank you for your feedback!

Cristian Ghita
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Changing your phone means a complete bank account black out. In order to activate the profile on the new device, you are advised to scan the QR code delivered. But when you scan the QR code, you receive a stunning response that there was no request to activate the account so your account might get locked out if you continue. Maximum stupidity
2 people found this review helpful
Raiffeisen Bank Romania
April 30, 2024
Hello! Thank you for your feedback! Please send us more details about the situation via email at online@raiffeisen.ro. Our specialists will get back to you as soon as possible.