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Jules C (popmonkey)
the app is really good and the device has been running without issue for 4 years in my home. however the detection technology is just not compatible with modern energy saving devices so most of the promised utility from Sense is monitoring overall usage. sure, it detected simple devices like the coffeemaker and air fryer but the HVAC, washer/dryer, induction oven, none of these high power devices ever got detected.
1 person found this review helpful
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M Rossi
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It started working very well a year ago when I bought the Sense device. However, after several updates, the performance and functionality have been degrading. Now it keeps saying the device is off line and the data updates are terrible, let alone that after over one year using it, it barely identified around 20% of the stuff I have at home. And to make things worse, from time to time changes them. It's a neat concept but still has a long way to go.
1 person found this review helpful
Sense Labs, Inc.
October 8, 2024
We apologize for your bad experience. If you still face any issues, please contact us at sense.com/contact.
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David Hussey
Works well overall with a few caveats. Right now connection reliability to the servers isn't perfect. Definitely take the suggested devices with a grain of salt at first... it does a good job identifying *that* there's a device based on a pattern, but you will almost always have to reclassify it, which isn't a huge deal. Also there is no way to associate multiple Sense devices with one account, so if you have a second home or shop with separate utility connection you have to pick one.
7 people found this review helpful