Thomson Reuters Authenticator

Thomson Reuters

About this app

This app only intended for use with applicable software from Thomson Reuters. It is not intended for use with non-Thomson Reuters software.

Whether using this app to access Thomson Reuters software for work or personal use, multi-factor authentication adds an extra layer of protection to your data, wherever your software or data are stored. The easy-to-use design makes it simple.

If you’ve enabled multi-factor authentication for any of your Thomson Reuters software, logging in to that software will trigger the Authenticator app to notify you on your device. Simply press approve (or use your fingerprint) to complete the sign-on process, or press deny if you’re not trying to access the software at the time.

Software that works with Thomson Reuters Authenticator allows you to authenticate on three levels:
1) Something you KNOW (your login and password)
2) Something you HAVE (your mobile device with the Thomson Reuters Authenticator app)
3) Something you ARE (your fingerprint, if your device has fingerprint enabled)

Features include:
• Automatic setup via QR code
• Support for multiple accounts
• Generate verification codes without a data connection

Ratings and reviews

Extraordinarily frustrating to use. The directions go along plausibly for the first 80% of the set up. Then they ask you to scan a QR code but fail to tell you where that might be found. When you stumble upon it, there's yet another problem. They send a digital security code but no instructions where it is to be transcribed. Then you can't turn off the app! LOL it just keeps scrolling along. Even the accountant didn't know how it worked. Frustrating app. Seriously user unfriendly.

This system is very clunky. Every time I want to access my accountant's site, I have to wait for a code, and now it's not showing up on my phone, no matter whether I log out or log in again. So the MFA doesn't work. The code isn't coming by text or email, and that is the only sending info I gave to the app. Getting the app to work is wasting my time! I may as well drive over to the accountant's - it would be quicker.

I just got a new phone and can't log in at all! It was already hard enough with my other phone, difficult to navigate. Now I can't even log on at all. Had to change my password again and I keep scanning the code I found on the website and it will just scan and flash a code that goes so fast you can't read it. I want to be able to see my check stubs without having to jump thru hoops that are very time consuming.

What’s new

Bug fixes and performance enhancements.