
Ryan Walsh
horrible experience. everything the offer you can find anywhere. The first issue was how it started at $15 a month and then at 28 days you get charged $40. I used the app for maybe 4 days and found it annoying so since I didn't select auto renewal I thought I would let it run out. My lose right? Then when I got charged again and the transaction is pending they say in the assistant that I could get a refund and after offering transaction id, they tell me pretty much it's my fault.
19 people found this review helpful
Hello Ryan! We’re truly sorry to hear about your experience and understand how frustrating this must be. Our team is already working on resolving this issue. Please check your inbox and spam folder for our response.

edytak13
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Beware! Subscriptions scam! Got a 3 month trial plan for a discounted price and then got charged another 59.99 without any notification whatsoever! They do not refund anything as you sign away any rights when you accept T&C's! Ridiculous, there's better dog training apps out there with actual customer service. Thieves and nothing else, wish I read the reviews before I tried this!
Hi! We're truly sorry to hear about your experience and understand how frustrating this must be. Subscriptions are set to automatically renew until canceled, as mentioned during the purchase process. Please reach out to us at support@woofz.com with the subject line "Woofz.Review." We'll prioritize your request and find a solution.

Lara Polatas
WARNING ⚠️ ⚠️ ⚠️ This app features sneaky auto renewal! I signed up for an initial training program but found the app frustrating because you can't skip around, you can only progress in order of lessons and if you're having any problems specific to your dog, there's no way to address it. But while I'm happy to try new things and take full responsibility for my initial payment, their customer service refused to refund me almost $100 that they charged me for the auto renewal that I didn't want.
20 people found this review helpful
Hello there, thank you for sharing your experience. We understand your frustration with the renewal and the limitations you mentioned in lesson navigation. While the PayPal dispute was resolved in our favor, we wanted to show goodwill and have issued you a partial refund. Please check your inbox for confirmation of this refund.