Joice Peter
The app showed a data balance of 45 GB. But the data was cut off at 30 GB. The customer care executive who attended the call informed that it is split between 25 GB for Social Media and 20 GB for normal usage. When complained that it's shown as 30/45 GB shown and what could be done about it, the customer care executive replied, "nothing". The app should be able to show the data split up so that a customer can be aware about the data split up. Hence the 1 star rating.
12 people found this review helpful
Zain Kuwait
March 11, 2024
Dear Customer,
We are sorry to know the App did not meet your expectations.
For a better experience, we kindly ask you to email us your observations along with your contact number to cust_care@kw.zain.com so we can contact you as soon as possible.
Have a wonderful Day!
Zain Customer Care | cust_care@kw.zain.com
Abdallah Alwadi
Every time my capacity ends I am suffering. To renew it..I am supposed to have internet. 🤦♂️ How exactly?!. Then: It used to have add infinite capacity after I spend 50% or more. Now I've logging in and spent 100% and I still don't find it. Visited Zain branch and said they can't help..call 107. 107 (customer service) said okay we'll send a link that doesn't need internet..still nothing sent. Omg..this is very frustrating.
3 people found this review helpful
Dear Customer,
kindly contact us via livechat service through the following link in order for our representatives to assist you thoroughly:
https://www.kw.zain.com/chat/
Thank you for contacting Zain.
Abubakkar Siddique
Definitely the most unreliable and confusing app for a mobile company. Always provide incomplete and wrong information and there is no way to use the already deposited amount to buy some extra always takes you to the credit card...
9 people found this review helpful
Zain Kuwait
March 19, 2024
Dear customer,
We apologize for any inconvenience, in order to better assist you kindly contact us using live chat service in our website:
https://www.kw.zain.com/en/support#modal-live-chat
Thank you for contacting Zain