myPacificSource

PacificSource

About this app

Our free, new-and-improved app makes life easier for PacificSource members.

Use it to
•  See your member ID card
•  Review Explanation of Benefits statements
•  Find a doctor or hospital
•  Check your deductible and out-of-pocket totals
•  Learn which services are covered, and how your plan pays for them
•  Track allowed office visits and dollar amounts for certain services

Simply…
•  Download the app
•  Log in with your InTouch username and password

About PacificSource
PacificSource is a not-for-profit health plan that goes beyond what's required for members and their communities across the Northwest. With local offices in Oregon, Washington, Idaho, and Montana, the PacificSource family of companies offers high-value health plans and affordable coverage to individuals and families; employers; and Medicare and Medicaid eligibles.

Ratings and reviews

App won't go beyond plan type. I selected the plan type I have and I don't get any other options. Very frustrating, especially since I cannot access it through the website either. It takes me to a screen that shows : InTouch Medicaid Access. I don't even have Medicaid. Not sure what that is about. I have uninstalled and reinstalled the app twice, but it didn't help.

Doesn't work. I get as far as choosing what type of insurance I have and privacy preferences. I got the app because the PacificSource website gives no personal account info after creating an account/signing in; it just tells me to get the app. I try signing into the app and it says "ID not recognized" so I'm at a stand still with no account info except getting a printable ID card.

Adding my voice to the growing chorus of "ID not recognized." Specifically, your app doesn't recognize the account created on your website. And your website offers zero functionality except to redirect me to Google store so I can get the app. Effectively, you have wasted a bundle of premium dollars on an electronic game of whack-a-mole. Perhaps your web team should be let go so they can apply for jobs in an online gaming startup, where their particular talents would be more useful.

What's new

This version targets general bugfixes and quality of life improvements around

Payment pages
- Adding increased visibility for payment failures

Benefits / MyPlan pages
- Fixing bug that showed products a member didn't have
- Fixing bug that caused a crash when a member has no deductible or OOP information

Miscellaneous
- Adding more robust session management
- Minor text updates in various areas of the app
- Updating allowable length for new usernames
- Fixed crashes due to empty usernames