Sacramento 311

City of Sacramento

About this app

Sacramento City 311 handles all City municipal service requests that are not police and fire related. This application allows the user to make service requests 24 hours a day, 7 days a week, including holidays. We are committed to customer service and look forward to hearing from you. You can also visit our website to find out more in the following link: http://www.cityofsacramento.org

Ratings and reviews

Here in 2024 my user experience with this app had been good. But the response to requests is very inconsistent. One glaring issue is when a live request is marked "closed" that does not mean the work is completed or the issue resolved. I was told it means the request has been forwarded to a specific department. No notification is given upon resolution. The response from different departments varies wildly from 48 hour resolution to being ignored completely.

Hard to use app. Rigid options that often don't describe what you need. Some things qr organized oddly, like adandonee vehicles are in code enforcement, not parking (just put it in both!). Haven't been able to login in a while. I just get a white error screen, and when I try to back out I get a Salesforce error screen. Not helpful.

The app prompts you to "Register or Login." However when you try to use that option it results in an error message. One must use the Guest option, which means the request is not trackable by the user. There are also questions that require either a number (i.e. how many people in an encampment) or only give Yes/No as answer options. Sometimes one doesn't know the exact answer; app need to have "Unsure" or "Unknown" as choices. There's definitely room for improvement.

What's new

We just upgraded some internal code in order to comply with Google's policies.