Natasha Thomas
Too many bugs in the app. It's listed my child as the account owner after the last update and doesn't allow me to fix that as the keyboard never pops up. It sends notifications for earlier appointments, but when you click to book, it asks you to sign in with the phone number but never sends the OTP to it. This is in spite of already being signed in on the app!
5 people found this review helpful
Mediclinic Middle East
29 March 2024
Hi Natasha,
The new app release, 2.2.1, addresses bugs reported. Please download the new version. For a fix to the account ownership issue, call 800 2022 or email reviews@mediclinic.ae with contact details. Thanks for your patience.
Try it
The app freezes a lot, close by itself ver. 2.2.1. After updating to last ver 2.2.2, it did not recognize the password. I had to reset it (it accepted the same password "silly"). My medical reports and appointments are not updated, showing until 2022. The supporting team is not responding at all despite lots of calls and complaints. If you face a problem in your app, do not expect any support from them
3 people found this review helpful
Mediclinic Middle East
8 May 2024
Thank you for your feedback. We strive to provide an efficient booking experience, and we regret that this was not the case for you. Could you please share more details about the difficulties you faced by emailing
reviews@mediclinic.ae?
Ahmed Shaban
Quite a useless application, strange unintuitive interface, a search that's divided into two parts that don't really work together and then leads to results where you can't book the doctor and you only have the option to call. This combined with their hotline with long waits that's unhelpful and they don't call you back. I'll just use another hospital.
13 people found this review helpful
Mediclinic Middle East
22 September 2022
Hi Ahmed, We welcome all feedback to help us improve the service we provide, and we would very much like to get more information about the particular difficulties you are facing. We would like to get in touch with you; please can you send us your mobile number or email address to info@mediclinic.ae