
Gem 3096
It's good when my earbuds actually connect to the app, but most of they time, they don't. I have the zen air pro, and when I click my device on the app to connect, it'll just leave me on the waiting screen before a message pops up to tell me that it was unable to connect, and to make sure my device is on and in range. I really don't know what the issue is, as my buds are able to actually connect sometimes. Really wish it worked properly, as I like customising the equaliser.
4 people found this review helpful
Creative Labs Pte Ltd
May 23, 2024
Thank you for your feedback. If you need technical assistance, please send an email to Creative Technical Support via: http://creative.com/contactus
Quote case id 160868375 for reference.

Gary T
App is working well with the Pebble Nova. The registration barcode scanning needs to be adjusted. It turns on the phone light and it is too bright to scan the barcode because it washes out the white label. Attempted several times and it did not read the serial number correctly. Had to block the phone light with a finger. It would've been faster to just enter the number manually. Need an option to turn off the phone light.
1 person found this review helpful
Creative Labs Pte Ltd
June 30, 2025
Thank you for your feedback. If you need technical assistance, please send an email to Creative Technical Support via: http://creative.com/contactus
Quote case id 161027700 for reference.

Garrett Pauls
This app disconnects from my SXFI Carrier a few seconds after entering the settings nearly every time. Usually after four or five times of being kicked out it'll let me stay connected long enough to actually view and change a setting, but it's immensely frustrating. Thankfully(?) there aren't many settings to change, so once I got everything configured how I wanted I should never have to use the app again.
9 people found this review helpful
Creative Labs Pte Ltd
June 19, 2023
Thank you for your feedback. Please contact our Technical Support team at https://www.creative.com/contactus for further assistance with the issue encountered.