![](https://play-lh.googleusercontent.com/a-/ALV-UjV7x2QsAuo-kFdAzUq48rQsnClfOSeOjBUTCOWJvMTOghk7j3d5=s32)
Hartmut Ziche
First of all, why is the app only available in French? French is a cute language, to be sure, but an online banking tool in French just feels weird. Anyway, not to worry, often the language is not really an issue, because the app is so mind-bogglingly slow that you give up what you wanted to do anyway. That is if the app doesn't just freeze and remain unresponsive until your battery dies. Good luck for example trying to make any online payments which require the atrocious "certicode" service.
82 people found this review helpful
La Banque Postale
November 21, 2022
Bonjour Hartmut Ziche, vous rencontrez des dysfonctionnements ? Pas de panique ! Rendez-vous tout de suite par mail (support-mobile@labanquepostale.fr) pour que nos experts vous accompagnent afin de résoudre la situation. Belle journée. À très vite, Tom.
![](https://play-lh.googleusercontent.com/a/ACg8ocLe2utAsLWUsHfFyjLtprwJ114ygqVYuOPuSnK4GpOHYPX1rA=s32-mo)
ELVIS DE NICE
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App still unresponsive, half of the buttons are not working. Impossible to dend a message (stuck at "objet de votre demande" with an empty screen). UX and navigation look like survivors from 2005. Literally can't do anything. The delay to add a beneficiary hasn't been fixed either. Having a bot to reply to 1 and 2 stars comment doesn't make this app better. The problems your customers encounter are well documented here. This app reflects the services LBP offer — and their quality.
112 people found this review helpful
La Banque Postale
November 22, 2022
Bonjour ELVIS DE NICE, Je vous remercie d’avoir pris le temps de transmettre votre avis à La Banque Postale. Dans l’optique d’améliorer votre expérience sur l'application, la qualité de nos services et de répondre au mieux à vos attentes, pouvez-vous m'indiquer quelles sont vos suggestions d'amélioration ? Cordialement, Tom.
![](https://play-lh.googleusercontent.com/a-/ALV-UjVLqjTSCkE1oBiLctv1n7Jqh2ZqrHpj923KI9dBzCqJyLtbioY=s32)
Aymen BEN Hmida
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This app is Very slow there is always a bug somewhere. It is not ergonomic neither intuitive. I have problems with fingerprint authentication for days now and there seem to be no updates.
3 people found this review helpful
La Banque Postale
June 4, 2024
Bonjour Aymen BEN Hmida, vous rencontrez un dysfonctionnement ? Rendez-vous tout de suite par mail (https://www.labanquepostale.fr/particulier/footer/assistance-technique.html) pour que nos experts vous accompagnent afin de résoudre la situation. Bien cordialement. Léa.