
Coreen
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It's taken an hour of trying to log on at work on my PC and trying my phone to eventually get on. Everytime I 'logged in' I got put back to the login page and then a message popped up saying to many people were accessing the site. I'd give the application no stars if I could. I've got no choice but to use it as this is the application all staff working for the trust have to use to request leave, etc. If I had a choice I wouldn't touch it at all.
62 people found this review helpful
Allocate Software
August 19, 2025
Hi Coreen, we are so sorry to hear of these issues, we have recently introduced some fixes for these issues. Have you been able to access Loop recently and have you felt an improvement? Feedback like yours is key to our continual improvement.

Louise Fanthorpe
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shocking the app never loads and when it does it freezes and kicks you back out. Ot never saves your log in details. I followed the your advise and tried to update but there wasn't one due. So I force stopped, I'm uninstalled and reinstalled and it still doesn't load. When it did use to work it would work for a few days and then just freeze and despite doing everything I stated above it wouldn't work. Allocate Me was exactly the same.. crashing all the time.
64 people found this review helpful
Allocate Software
August 27, 2025
Hi there, thanks for your feedback. We’d love to understand more about what didn’t work for you. We also added in some fixes for key issues on Tuesday. Can you update the app and let us know on your response if this is better for you, and if not, can you let us know more detail on your concerns? Can you also raise these to your rostering team too?

Jemma Marr
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App doesn't work most of the time - over the past month I haven't been able to log in once via the app. Every time I open the app and try to log in it just keeps showing the loading screen and I never get past this. I have to go to the website to clock in and out. Since the update everything is now working fine. App support team have been great at reaching out to resolve this issue.
24 people found this review helpful
Allocate Software
August 27, 2025
We are so glad to hear it is fixed now, we will be passing this onto the developers. If you’d like to update your star rating to match your review, you can do that anytime. Thanks again for your support.