
Simon Spencer
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The app was working fine for about two weeks. Now I can't open it, I just get a blank screen with a small black loading circle going round and round. Have tried re-installing and that hasn't solved the problem.
Thrive Learning
April 22, 2026
Hi Simon, we're sorry to hear you're experiencing issues. It sounds like an incorrect configuration value is likely still stored in your app data, which can persist between installations on Android. Try clearing your app data and cache. If the issues persists, please get in touch so we can assist you further.

Tony Marshall
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Near useless as it's asking for my work domain and login after it's previously auto logged in loads of times when I opened it, as you expect if any app. I can't remember domain password etc so utterly useless. Why would an app expire its credentials and require a complete re-login?! That's insane
1 person found this review helpful

Craig Lawrence
App stopped working a few weeks ago. All I get now is a white screen with a spinning circle in the middle. I've tried force stopping the app, uninstalling the app, restarting the phone, reinstalling the app but the issue remains. Running Android 13 on Google Pixel 6.
2 people found this review helpful
Thrive Learning
May 15, 2023
Hi Craig,
I'm sorry to hear you're having issues. We are currently investigating this problem but in the meantime, please go into your app settings and clear all data. This should clear your session so you can log back in. If you're still experiencing problems, don't hesitate to contact our support team.