
John Ruiz
Total bait-and-switch. I spent hours on a complex diagram only to be hit by an arbitrary 60-shape limit. When I tried to export my own data to a standard format (VSDX) to finish elsewhere, I found that basic feature locked behind a premium subscription. Holding your own work hostage unless you pay is anti-consumer. If you need more than a basic flowchart, save your time and use a truly free alternative like Draw.io. This is not a 'free' tool; it's a trial with a trap.
3 people found this review helpful

Ronald Pyatt
It's almost usable. Unfortunately, formatted some colorful text but went plain text when editing any Rich Text objects using this app. The Free unsubscribed version includes a very limited number of objects (about 60, and it counts connecting lines, too). More importantly, the next step up from free use is an expensive subscription, like so many other developers do, which isn't worth buying into. Even if the app worked properly, the subscription is not really designed for the casual user.
32 people found this review helpful
Lucid Software Inc
June 28, 2021
Hi Ronald, thanks for reaching out! Sorry for the trouble you are having with formatting. Can you please fill out this form and include the email address associated with your account so we can take a closer look? Thanks! (KS) https://bit.ly/2YUjDiX

A Google user
Good app/plugin but VERY deceptive marketing! They say it's "free" but it's not. There's a "complexity limit" that you cannot go beyond without giving them money. I don't mind paying (everyone has to make a living), but I can't stand deception. I was 3/4 through migrating the first of our mind maps when I got the bad news: Complexity limit! Do better, people! Be honest and transparent. It isn't that hard.
45 people found this review helpful
Lucid Software Inc
July 1, 2019
Thanks for your feedback. You can use the Android app for free under the same limitations as free accounts on our desktop web app. You can have up to three active documents at a time with 60 items on each document. To learn more, please visit our desktop website or reach out to us at support@lucidchart.com.