
Dhika Dwisantara
This app is a complete failure. Logging in with phone number and email never works because it keeps asking for a PIN and always says it is wrong. When I try Forgot PIN and enter the OTP sent to my WhatsApp and email which is correct it still says the OTP is invalid. Is this app broken or is it intentionally designed so users cannot access it?
1 person found this review helpful
Ministry of Health Republic of Indonesia
September 11, 2025
Halo Healthies,
Terima kasih telah meluangkan waktu untuk memberikan ulasan. Kami memahami dan mendengar kendala yang dialami di SATUSEHAT Mobile. Untuk itu kami ingin membantu menyelesaikan masalah ini. Silakan hubungi kami melalui https://link.kemkes.go.id/contactusSSM , agar kami dapat membantu penyelesaian kendala yang dihadapi. Terima kasih.

Anggi Dewanggarani
I dont know what's wrong with this app. I cannot access to my account. Been trying several times through whatsapp and email verification.. and those OTPs are useless. Just wasting my time and data quota.
1 person found this review helpful
Ministry of Health Republic of Indonesia
August 26, 2025
Hi Healthies,
Thank you for the review. We understand and acknowledge the issues in SATUSEHAT Mobile. We would like to help you to resolve these problems. Please contact us at https://link.kemkes.go.id/contactusSSM . Thank you

Diora Maeko Joshetta
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I tried for hours just trying to get into my account and trying to get the international format of my vaccine certificate and it keep saying unablr to download. Not to mention that it doesn't recognize my NIK??? I've been trying to get in through email, phone number, gave them my NIK and still nothing, my profile was still empty, and the app doesnt allow me to fill in my phone nimber or identity so what am I supposed to do??? Please fix the app :D
2 people found this review helpful
Ministry of Health Republic of Indonesia
May 25, 2025
Hi Healthies,
Thank you for the review. We understand and acknowledge the issues in SATUSEHAT Mobile. We would like to help you to resolve these problems. Please contact us at https://link.kemkes.go.id/contactusSSM . Thank you