![](https://play-lh.googleusercontent.com/a/ACg8ocKGxVcpAek389zCdnMU1l2v_5VzghpMfrOjFDzgtzcfnX50YA=s32-mo)
Lou Bruno
I had the same problem when trying to use the App after installing it I received the message "There was a error processing your request". I emailed AZV and was told they made a adjustment in the software. They said to delete the App completely and install it again. Answer no when the App asks you if you've already installed it on another device. It worked for me.
14 people found this review helpful
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
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Upon further review the lock-screen requirement shouldn't be necessary. To insert your date of birth is unhandy since you can't manually input it takes forever to date back to your year...Also, 'personal number' in Dutch is more like persoonsnummer, but in fact it requires the last 2 numbers of your state issued personal ID number. So, that should be clearer. Also, the scanning of the barcode was ineffective. Manual input works best. Other than that, I was successful on my first try.
11 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjXuca3yCbybeBTh_tJGHqG5iHFwIBfU-WjOGKg5-AoklEukwukkgw=s32)
M0n1ka
App suddenly doesn't work and continued to go into error. Reinstalled and unable to login. Never received a card so I don't have the azv number or do I know it out of my head nor am I able to scan the barcode. This could've been avoided altogether by giving me a card or the ability to recover it by entering your registered email address in combination with your id number.
10 people found this review helpful