Tawasul

Information & eGovernment Authority

About this app

Tawasul App is the mobile version of the National Suggestion & Complaint system which is one of the essential eChannels that enable citizens and residents to submit their suggestions and complaints to any government entity in Kingdom of Bahrain easily at any time and from anywhere by utilizing the mobile features that add more value to the services. Every government entity in Tawasul has assigned a dedicated team to handle the suggestions and complaints according to a pre-set performance indicator and timeframe based on the case category.

Ratings and reviews

The Ui for case history needs adjustment. The reply I received had a link but the screen area that displays the answer is very small and the link was shortened that I cannot use it. Links should be clickable and the full response should be displayed in a detailed screen.

I've been contacting the ministry of housing since june, and no anwer to my problem from the ministry, i always get the generator message, however my problem was not solved. And today my case was closed without any message, call, email, or any form of contact. Quite disappointed from this app. 3 months of continuous messages in the app but no answer from the ministry. How disappointing.

My experience with app was very good. They resolved my case on behalf of Information and E-government authority. I recommend it. 4 stars because of one lady who was very dismissive of me and kept on telling me to contact the entity itself. I wouldn't be contacting Twasul if the entity was helpful now would I? The male agents were very very helpful and nice.

What's new

Minor bug fixes