Jay Zeitler
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If I could rate lower, I would. I believe I deleted my account months ago, but I am being charged after a free trial expired (which I know I canceled prior to it expiring), and I've been charged $20 a month for a product I don't even use, and after fighting with the app for ages, I finally got to "cancel", and they're having me go through even MORE hoops to try and cancel it!! Judging from the other reviews here, it's not even a new problem, so do yourself a favor and don't bother with this app.
169 people found this review helpful
Numerade Labs
February 29, 2024
Hey Jay, thanks for taking the time to share your feedback. As our team confirmed with you via your support ticket, your subscription was not cancelled until a couple of days ago. Users who properly cancel their sub may never be charged. If you have any other questions or concerns, please reach out to me at Emily@numerade.com. Thank you.
megan “Megan N” nordbeck
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The service came in handy when helping one of my ABA learners with their homework. The canceling process is a little tricky, but Numerade staff reached out and gave me a prorated refund. I really appreciated that. Some companies will not be so understanding, as I'm sure we've all experienced that with free trial subscriptions. I would definitely use this service again for my ABA learners who may need to do their homework during a session.
102 people found this review helpful
Numerade Labs
March 13, 2024
Hey Megan, thanks so much for leaving us review. We appreciate your feedback and hope to see you back soon! :)
Christa Ellis
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I canceled before the trial period, and they still charged me. Not the $9.99 originally stated and are refusing to refund me. They charged me the whole $29.99! RUN don't walk!!! They constantly try to make it the customers' fault in every review anyway, so I'm not expecting much. Get it together or go away! BBB here I come!
11 people found this review helpful
Numerade Labs
May 17, 2024
Hey, thanks for your feedback. After the trial ends, the plan is billed in advance and it appears you chose the monthly plan at signup which is $29.99/month. Your free trial was not cancelled in time resulting in the charge. We do see your support ticket is resolved, however if you have any questions please reach out to me at Emily@numerade.com.